One Stop Operator

Engineering Design Systems, Inc; St. Louis (MO); On-site; USD 58,500 - 71,500; Full time

Job summary

Engineering Design Systems, Inc in St. Louis is seeking a One Stop Operator to oversee the daily operations of the Job Center, ensuring compliance with WIOA regulations and providing customer-centered service delivery. This role involves coordinating with various workforce partners and stakeholders, analyzing performance data, and fostering collaborative relationships to enhance service effectiveness.

The ideal candidate has a Bachelor's degree in a related field and 5-7 years of experience in workforce development programs. Strong facilitation and analytical skills are essential. EDSI celebrates diversity and is committed to creating an inclusive environment.

Qualifications

• Bachelor's degree in relevant field or equivalent experience.
• 5-7 years' experience in WIOA programs or workforce development.
• Knowledge of WIOA regulations and compliance requirements.
• Experience with workforce programs and partnerships.

Responsibilities

• Oversee daily Job Center operations.
• Ensure compliance with WIOA and other regulations.
• Facilitate coordination among workforce partners.
• Monitor customer flow and service outcomes.
• Prepare operational and performance reports.

Skills

Facilitation

Communication

Analytical skills

Organizational skills

Problem-solving

Proficiency in Microsoft Office

Education

Bachelor's degree in Business Administration or related field

Tools

Workforce data management systems

Job description

## One Stop OperatorApplylocations: MO St.Louis Plymouth Avetime type: Full timeposted on: Posted Yesterdayjob requisition id: R-100520**Job Description:**Salary: $65,000Type: Full-time - ExemptEssential Functions:· Oversee daily Job Center operations and One-Stop system effectiveness to ensure efficient, customer-centered service delivery, meaningful access, accessibility, and continuous improvement.· Ensure the One-Stop delivery system operates in compliance with WIOA Section 121(d), 20 CFR §678.620, and all applicable federal, state, local, and Workforce Development Board policies and requirements.· Facilitate coordination, communication, and collaboration among workforce system partners, contractors, Workforce Development Board staff, and community stakeholders.· Convene and facilitate meetings with workforce system partners and support the development, implementation, and monitoring of MOUs, RSAs, and partner commitments.· Monitor customer flow, service integration, referral processes, operational performance, and service outcomes to identify opportunities for improvement and enhance the customer experience.· Review operational and performance data; analyze trends and recommend corrective actions, process improvements, and system enhancements.· Support implementation of the Workforce Development Board's strategic priorities, workforce initiatives, and operational objectives.· Foster collaborative relationships with workforce, education, economic development, business, and community organizations to strengthen workforce system partnerships.· Support outreach, promotion, and awareness of workforce services and partner programs throughout the region.· Prepare and present operational, performance, compliance, and partner activity reports to the Workforce Development Board and other stakeholders.· Represent the Workforce Development Board and One-Stop system at meetings, conferences, community events, and partner engagements as assigned.· Perform other duties as assigned by the Workforce Development Board and/or EDSI Leadership.Education and Experience Requirements:· Bachelor's degree in Business Administration, Public Administration, Human Resources, Education, Workforce Development, or a related field; equivalent combination of education and experience may be considered.· Minimum of five (5) to seven (7) years of experience in WIOA programs, workforce development systems, or related workforce initiatives.· Thorough knowledge of WIOA regulations, state workforce policies, workforce service delivery, performance accountability, and compliance requirements.· Experience coordinating workforce programs, partnerships, projects, or system operations and building collaborative relationships with diverse stakeholders.· Strong facilitation, communication, presentation, analytical, organizational, and problem-solving skills.· Proficiency in Microsoft Office applications and workforce data management systems.· Valid Driver's License and reliable transportation required.EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.