Oncology Research Operations Leader

START Center for Cancer Research; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) retirement plan with employer

Annual performance bonus eligibility

Generous paid time off

Comprehensive medical/dental/vision

Life and disability insurance

Employee Assistance Program (EAP)

Flexible FSA/HSA plans

Supportive, inclusive culture

Job summary

START Research is seeking a Supervisor, Research Coordinator to lead the Clinical Research Coordinator team in Grand Rapids, ensuring adherence to GCP, regulatory standards, and high-quality patient care at the START center. You will partner with Nursing, Data Coordination and Shared Services to support study activation and study delivery.

The role supervises staff, drives training, and implements process improvements across site operations, data capture in Veeva and CTMS, and collaboration with

Qualifications

• Experience leading a Clinical Research Coordinator team.
• Strong knowledge of GCP and US federal clinical research regulations.
• Ability to ensure compliant study conduct and high-quality patient care.

Responsibilities

• Provide proactive leadership and day-to-day oversight to the Clinical Research Coordinator team to support quality patient care and achievement of site-specific performance expectations.
• Train, coach, and assess staff competency for assigned job responsibilities.
• Ensure timely and accurate study documentation and communication with monitors and auditors. Maintain compliance with GCP, applicable SOPs, and required training documentation.
• Support study acquisition and activation in partnership with Shared Services, including participation in protocol review meetings and oversight of accurate site-level data collection and documentation in Veeva and other required systems.
• Identify and implement practical process improvements that support patients, staff, and site operations.
• Review incoming protocols for operational feasibility, with a focus on Clinical Research Coordinator workload, workflow, and site readiness.
• Coordinate with Regulatory, Quality, Site Development, Pharmacy, Finance, and other support teams to promote compliant and effective study delivery.
• Support effective use of the CTMS, EHR, and other required systems to ensure accurate documentation and data capture within the assigned area.

Skills

Leadership

GCP knowledge

Regulatory compliance

Communication

Training and coaching

Education

Associate’s degree in health administration, nursing, or related field

Bachelor's/Master’s degree in health administration, nursing or related field

Tools

Veeva

Microsoft Office

Clinical documentation systems

Job description

START Research is seeking a Supervisor, Research Coordinator to lead the Clinical Research Coordinator team in Grand Rapids, ensuring adherence to GCP, regulatory standards, and high-quality patient care at the START center. You will partner with Nursing, Data Coordination and Shared Services to support study activation and study delivery.

The role supervises staff, drives training, and implements process improvements across site operations, data capture in Veeva and CTMS, and collaboration with