Clinical Research Supervisor

START Center for Cancer Research; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) retirement plan with employer

Annual performance bonus eligibility

Generous paid time off

Comprehensive medical/dental/vision

Life and disability insurance

Employee Assistance Program (EAP)

Flexible FSA/HSA plans

Supportive, inclusive culture

Job summary

START Research is seeking a Supervisor, Research Coordinator to lead the Clinical Research Coordinator team in Grand Rapids, ensuring adherence to GCP, regulatory standards, and high-quality patient care at the START center. You will partner with Nursing, Data Coordination and Shared Services to support study activation and study delivery.

The role supervises staff, drives training, and implements process improvements across site operations, data capture in Veeva and CTMS, and collaboration with

Qualifications

• Experience leading a Clinical Research Coordinator team.
• Strong knowledge of GCP and US federal clinical research regulations.
• Ability to ensure compliant study conduct and high-quality patient care.

Responsibilities

• Provide proactive leadership and day-to-day oversight to the Clinical Research Coordinator team to support quality patient care and achievement of site-specific performance expectations.
• Train, coach, and assess staff competency for assigned job responsibilities.
• Ensure timely and accurate study documentation and communication with monitors and auditors. Maintain compliance with GCP, applicable SOPs, and required training documentation.
• Support study acquisition and activation in partnership with Shared Services, including participation in protocol review meetings and oversight of accurate site-level data collection and documentation in Veeva and other required systems.
• Identify and implement practical process improvements that support patients, staff, and site operations.
• Review incoming protocols for operational feasibility, with a focus on Clinical Research Coordinator workload, workflow, and site readiness.
• Coordinate with Regulatory, Quality, Site Development, Pharmacy, Finance, and other support teams to promote compliant and effective study delivery.
• Support effective use of the CTMS, EHR, and other required systems to ensure accurate documentation and data capture within the assigned area.

Skills

Leadership

GCP knowledge

Regulatory compliance

Communication

Training and coaching

Education

Associate’s degree in health administration, nursing, or related field

Bachelor's/Master’s degree in health administration, nursing or related field

Tools

Veeva

Microsoft Office

Clinical documentation systems

Job description

The START Center for Cancer Research (“START”) is the world’s largest early phasesite network, fully dedicated to oncologyclinical research. Throughout our history, START has provided hope to cancer patients in the global community practices by offering "Hope Through Access" to cutting edge trials throughout the United States and Europe.

Supervisor, Research Coordinator

leads day-to-day clinical research operations, ensuring study conduct aligns with START standards, applicable regulatory requirements, and high-quality patient care. This role provides direction and oversight to the Clinical Research Coordinator team and collaborates with Nursing, Data Coordination and Shared Services to support clinic operations, study activation, and quality activities. The role is also responsible for department processes, staff training, recruitment support, retention, and supervision within the assigned area.

Work Schedule

M-F, 8:00am-5:00pm

Location

5800 Foremost Dr SE, Grand Rapids, MI 49546

Essential Responsibilities

• Provide proactive leadership and day-to-day oversight to the Clinical Research Coordinator team to support quality patient care and achievement of site-specific performance expectations.
• Train, coach, and assess staff competency for assigned job responsibilities.
• Ensure timely and accurate study documentation and communication with monitors and auditors. Maintain compliance with GCP, applicable SOPs, and required training documentation.
• Support study acquisition and activation in partnership with Shared Services, including participation in protocol review meetings and oversight of accurate site-level data collection and documentation in Veeva and other required systems.
• Identify and implement practical process improvements that support patients, staff, and site operations.
• Review incoming protocols for operational feasibility, with a focus on Clinical Research Coordinator workload, workflow, and site readiness.
• Coordinate with Regulatory, Quality, Site Development, Pharmacy, Finance, and other support teams to promote compliant and effective study delivery.
• Support effective use of the CTMS, EHR, and other required systems to ensure accurate documentation and data capture within the assigned area.

Required Education and Experience

• Associate’s degree in health administration, nursing, or another related field.
• Minimum 5 years clinical research experience plus 2 years of leadership experience in an oncology clinical research setting.
• CITI GCP training.
• Knowledge of GCP and applicable federal clinical research regulations in the United States.
• Must be familiar with Microsoft Office applications and clinical documentation systems.

Preferred Education and Experience

• Bachelor's/Master’s degree in health administration, nursing or other related field
• Specialty certification in research or associated field
• Demonstrative involvement in professional practice and industry advancement such as conference attendance, poster presentations, conference presenter/coordinator etc.
• BLS certification.

Physical and Travel Requirements

• Approximately 80% of time is spent sitting.
• Very fast-paced and ever-changing healthcare environment.
• Demanding deadlines and time frames.
• Constant demand for updating knowledge.
• Works closely with physicians and ancillary personnel in caring for and treating oncology/hematology patients.

Best-in-Class Benefits and Perks

• 401(k) retirement savings plan with employer match
• Eligibility for an annual performance bonus, based on role and company results
• Generous paid time off and paid holidays
• Comprehensive medical, dental, and vision coverage and optional insurance options
• Company paid life and disability insurance for added financial protection
• Employee Assistance Program (EAP) providing confidential, no‑cost support for you and your family from day one
• Flexible FSA and HSA plans to support your financial wellness
• Commitment to a supportive environment that values balance, wellbeing, and flexibility
• We’re committed to fostering a collaborative, creative workplace where every team member is encouraged to contribute. At START, you’ll join a team that values continuous learning, professional growth, shared ideas, and a culture built on inclusivity and innovation.

More About START

START clinical trial sites have conducted more than 1,000 early-phase clinical trials, including dozens of therapies that were approved by the FDA or EMA. START represents the world’s largest roster of early-phase principal investigators across its Network of clinical trial sites.

Learn more at STARTresearch.com.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.