Population Health Assistant

bannerhealth; Phoenix (AZ); Hybrid; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Banner Plans & Networks in Phoenix is seeking a Population Health Assistant to support members via high-volume telephonic outreach, connect them to healthcare and community resources, document interactions in the EHR, and coordinate timely follow-up. The role requires strong communication, attention to detail, independence, and comfort in a structured, performance-driven environment.

The position is hybrid with on-site training in Phoenix, Monday–Friday 8:30 a.m.–5:30 p.m.

Qualifikationen

• High school diploma or GED required.
• Three years of healthcare experience (Nursing Assistant, Medical Assistant, Health Unit Coordinator, Patient Care Tech, etc.).
• CNA/CHW/MA certification or LPN license may be required.

Aufgaben

• Coordinate services into or out of a care setting to obtain appropriate services and benefits with patients and clinical staff.
• Review information from the healthcare team and reflect changing patient needs.
• Assist with patient navigation by connecting members with information or services; promote continuity of care.
• Participate in departmental improvements and data collection for project measurement and care gaps.
• Document interventions accurately in the EHR and conduct outreach for preventative or chronic care.
• Collaborate with team members, vendors, community resources, and referral networks.
• May provide information on community resources and perform cross-coverage duties when needed to support operations.
• Work under general supervision and escalate unusual situations to the supervisor.

Kenntnisse

Communication

Attention to detail

Independent work

Structured environment

Ausbildung

CNA/CHW/MA certification or LPN license

Tools

EHR systems

Jobbeschreibung

Primary City/State: Phoenix, Arizona

Department Name: Quality Improvement-STARS

Work Shift: Day

Job Category: Clinical Care

The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you!

Population Health Assistant at Banner Plans & Networks, you will serve as a key resource for members by conducting high-volume telephonic outreach and connecting individuals to appropriate healthcare and community resources. Throughout the day, you will engage with members by phone, accurately document interactions in the electronic health record (EHR) system, and coordinate timely follow-up activities to support member needs, close care gaps, and advance health plan initiatives. This role requires strong communication skills, attention to detail, the ability to work independently, and comfort working in a structured, productivity-based environment with established performance expectations while ensuring members receive the support and resources they need.

The position is a hybrid role with occasional meetings at the Banner facility in Phoenix. Training will be on-site. The work schedule is set for Monday to Friday, from 8:30 a.m. to 5:30 p.m. CANDIDATES MUST RESIDE IN THE STATE OF ARIZONA TO BE CONSIDERED FOR THIS POSITION.

Banner Plans & Networks (BPN) is an accountable care organization that joins Arizona's largest health care provider, Banner Health, and an extensive network of primary care and specialty physicians to provide the most comprehensive healthcare solutions for Maricopa County and parts of Pinal County. Through BPN, known nationally as an innovative leader in new health care models, insurance plans and physicians are coming together to work collaboratively to keep members in optimal health, while reducing costs.

POSITION SUMMARY

This position provides a variety of clinical support functions to contribute to the overall improvement of healthcare quality of life as well as efficient use of resources. Also to ensure patients receive referrals or information about the right services needed at the right time, whether acute care or ambulatory. This position assists with setting up outpatient services or providing resources to help the patient maintain optimal care. This position monitors health plan members and patients from inpatient to ambulatory to ensure they are receiving services they need or are continuing to be offered services if there are any changes. Performs administrative tasks (indirect care) that support the care team in direct medical care and utilizes the EHR, external resources, and tools to provide a complete assessment of the patients health status which includes identifying care gaps. Utilizes specialized knowledge, judgment and communication skills to ensure the members get the indicated care when and where they need and want it. Patient outreach is a critical component to this position.

CORE FUNCTIONS

• 1. Works with the patient to coordinate services into or out of a care setting in order to obtain appropriate services and benefits in collaboration with patients or clinical staff. Performs referrals or tasking other departments, coordinating home health care, confirming arrangements, making physician or outpatient appointments.
• 2. Reviews available information obtained by healthcare team members in one of many locations. Considers physical, cultural, psychosocial, spiritual and age specific and educational needs of the patient. Performs follow-up calls to patients and providers regarding their experience and issue resolution and reviews patient data/demographics etc. to reflect changing patient needs and provide input on updates as needed.
• 3. Assists with patient navigation through the healthcare system by connecting the member with information or services. Recognize issues with members health status and reports abnormalities or needs to a licensed professional. Promotes continuity of care by accurately and completely communicating with other care givers the status of the patient. Bridges gaps between the member and the clinical team including but not limited to the following, connection to services, needs, barriers etc.
• 4. Participates in departmental improvements, Banner initiatives and performs data collection for measurement of projects. Identifies any care gaps based on preventative and maintenance care guidelines as obtained through data review, dashboards, chart auditing etc.
• 5. Documents accurately and timely all interventions and necessary patient related activities in the correct medical record. Utilizes EHR to provide outreach for patients in respective preventative care or chronic care (high risk patients) and those not seen recently by a healthcare provider. Actively works reports to close care gaps and document findings.
• 6. Works collaboratively with team members; promotes collaborative relationships with vendors, community and referral resources.
• 7. May perform tasks such as may provide information on community resources/information or other tasks as related to clinical specialty. May perform secretarial/cross coverage where needed.
• 8. Works under general supervision. Confers with supervisor on any unusual situations.. Internal customers: All levels of nursing management and staff, medical staff, and all other members of the interdisciplinary health care team. External Customers: Home health agencies, nursing homes, insurance providers, volunteer services, county and governmental agencies and medical supply companies.. Licensed health professionals are available and indicate process for the oversight. For initial screening, the organization limits use of non-clinical administrative staff to the following; Performance of review of service request for completeness of information, Collection and transfer of non-clinical data, Acquisition of structured clinical data, Activities that do not require evaluation or interpretation of clinical information. The organization ensures that licensed health professionals are available to non-clinical administrative staff while performing initial screening.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

The position requires a proficiency level typically achieved with three years of experience in healthcare as a Nursing Assistant, Medical Assistant, Health Unit Coordinator, Patient Care Tech, etc.

Current CNA, CHW, MA certification, or LPN license in state of practice may be required. Requires an understanding of medical terminology including clinical technology, processes and EHR. Must demonstrate effective communication skills, human relations skills, strong organizational and time management skills and flexibility in responding to multiple demands

PREFERRED QUALIFICATIONS

Bilingual, preferred in some assignments. Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.