Oncology Scheduling Specialist

Banner Health Corporate; Sun City West (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Banner Health in Sun City West, AZ is seeking an Oncology Scheduling Specialist to coordinate appointments for cancer patients across the campus. You will manage physician schedules, diagnostic tests, and procedures, ensuring an efficient and compassionate patient experience.

The role emphasizes accurate scheduling, strong communication, and the ability to adapt in a fast-paced oncology environment. Day shifts and Monday–Friday availability are required.

Qualifications

• High school diploma or GED is required.
• Two years of scheduling experience in a physician’s office or hospital.
• Medical terminology knowledge may be required.
• Excellent communication, organizational and problem-solving skills.
• Proficiency with common office software and medical practice scheduling systems.

Responsibilities

• Schedule medical appointments across campus with patients, providers and facilities.
• Use EMR/scheduling software to book, reschedule, and coordinate tests and procedures.
• Provide patients with instructions and directions; refer questions to clinical staff as needed.
• Communicate effectively with patients, facilities and colleagues to ensure a smooth, empathetic experience.

Skills

Scheduling experience

Office software

Medical terminology

Communication skills

Problem-solving

Job description

Primary City/State: Sun City West, Arizona Department Name: C/P-Support Services-Clinic Work Shift: Day Job Category: Administrative Services

Find your path in health care. Our team members make Banner Health a Great Place To Work®. Learn how you can join our dedicated team of professionals. At Banner MD Anderson Cancer Center, patients experience customized, comprehensive and compassionate cancer care. We travel through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. We believe patient care is most effective when it's truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care.

As a Oncology Scheduling Specialist, you'll apply your excellent customer service skills to schedule initial and follow-up appointments for our cancer patients. Your role is fast-paced as we see a high volume of patients daily, so it will be important that you apply your critical thinking skills and ability to adapt to quickly.

Schedule: Monday - Friday 7:30am-4pm

Banner Del E. Webb Medical Center excels in providing extraordinary health care to residents of the northwest Valley of metro Phoenix and is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. With 391 licensed beds, the hospital provides a wide range of services, including acute medical and surgical services as well as intensive care, emergency and urgent care, inpatient/outpatient surgery, cardiac catheterization, neurology, orthopedics, oncology, urology, pulmonary, obstetrics and gynecology, outpatient diagnostic services, and adult behavioral services.

POSITION SUMMARY

This position is responsible for scheduling across the campus for physicians, medical facilities, and specialized medical practices by coordinating all aspects of scheduling including, but not limited to, appointments for physicians across the campus, surgical procedures, diagnostic tests, pain management, and other specialized tests and treatment as directed by physicians to ensure an exceptional customer experience at each point of service.

Using a broad understanding of customer engagement strategies, clinical procedures, and company facilities, this position provides accurate and timely information to create an integrated, multidisciplinary schedule and an experience that is easy, empathetic, and differentiated in the oncology marketplace.

CORE FUNCTIONS

1. Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.
2. Receives physician’s orders and effectively schedules and reschedules appointments, tests, and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative scheduled solutions in the event the patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety.
3. Provides patients with information, pre and post-test instruction, provides location of appointment and directions. The position answers questions as necessary within guidelines and protocols. Refers questions to clinical staff as appropriate.
4. Effectively communicates and builds impactful relationships through written, digital, and verbal channels with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic, solution-oriented patient experience, included but not limited to, phone, chat, email, electronic medical record messaging, and other digital channels. Anticipates patient and provider needs and responds accordingly.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• The position requires skills normally gained with two years of scheduling experience in a physician’s office or hospital.
• Medical terminology may be required for some assignments.
• Must possess excellent communication, organizational and problem-solving skills.
• Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling.

PREFERRED QUALIFICATIONS

• Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred.
• Sound working knowledge of various types of insurance plans and/or workers' compensation preferred.
• Bi-lingual in Spanish may be preferred for some assignments.
• Additional related education and/or experience preferred.

EEO/Disabled/Veterans

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.