Oncology Patient Navigator

UC Davis Health; Sacramento (CA); On-site; USD 53,000 - 92,000; Full time

Benefits offered by this job

Medical plans

Retirement plans

Paid time off

Job summary

UC Davis Health is seeking a Supportive Oncology Patient Navigator to assist adult cancer patients through outpatient care. The role involves assessing needs, reducing barriers by linking to UC Davis Health and community services, and coordinating education and resources to improve treatment adherence.

The position is 100% on-site with standard hours, serving within the Supportive Oncology Services department. Experience in healthcare and strong teamwork are highly valued.

Qualifications

• High school diploma or GED or equivalent experience.
• Experience with the general public and community agencies.
• Strong communication and time-management skills.
• Ability to navigate information and liaise with healthcare teams.

Responsibilities

• Assess patient resource needs and coordinate care.
• Educate patients and collaborate with care teams on resources.

Skills

Customer service

Multicultural sensitivity

Team collaboration

Microsoft Office

Education

Bachelor’s degree in social work/related field

Experience in healthcare settings

Tools

None

Job description

Job Summary

The role of the Supportive Oncology Patient Navigator is to provide support, education, referrals, and resources to help navigate adult cancer patients throughout their care within the outpatient adult oncology care settings. Under general direction and team collaboration, the Supportive Oncology Patient Navigator conducts needs assessments, identifies barriers to care, coordinates efforts to reduce barriers by connecting patients to UCDH and community services, facilitates logistical needs to improve treatment adherence, and provides education, guidance and support to address supportive care needs. #CA- SB

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• High School graduation or GED equivalent and/or equivalent experience/training
• Experience working with the general public and community agencies in collaborative and professional settings.
• Experience with multi-cultural, multi-generational families, including non-traditional family structures.
• Strong customer service skills and cultural humility orientation.
• Skills related to multi-disciplinary team, able to promote and engage in relationship building with healthcare teams, patients and caregivers.
• Strong professional boundaries, able to work collaboratively utilizing a team approach.
• Excellent communication skills, including positive interpersonal skills working with diverse people.
• Proficient computer skills, including Microsoft Word, Excel, Power point.
• Ability to curate computer searches and distinguish safe valid and vetted information from reliable sources.
• Efficient with time management and working autonomously as needed.
• Attention to detail and timely delivery of accurate and complete work.
• Ability to organize and prioritize multiple tasks according to patient safety and program needs.

Preferred Qualifications

• Bachelor’s degree, preferably in the fields of social work (BSW), psychology, health care or human services
• Experience working in a health care setting.
• Experience serving cancer patients and their families.
• Experience navigating community resources and linking patients and families to services to assist them.
• Bilingual fluency – Spanish, Russian, Tagalog or Vietnamese.
• Familiarity with oncology knowledge, cancer-related psychosocial impact.
• Knowledge of Medicaid/Medi-Cal and educating patients/clients on their benefits and how to use them.

Key Responsibilities

• 80% - Patient resource need assessment and coordination
• 20% - Patient education and care team collaboration

Department Overview

UC Davis Health Supportive Oncology Services (SOS) is dedicated to serving individuals whose lives are impacted by cancer through comprehensive assessment and expert management of the complex challenges associated with their care. As a member of the SOS team, the Supportive Oncology Patient Navigator provides supportive care services to patients and families at the UC Davis Comprehensive Cancer Center, helping to facilitate access to resources, coordinate care, and enhance the overall patient experience.

Department Specific Job Scope

This position serves the UC Davis Comprehensive Cancer Center, a division or Ambulatory Care Services and is under the Supportive Oncology Department. The position serves as a non-clinical resource and liaison for patients and their families. Assists with navigating all aspects of the healthcare system. Uses knowledge of the clinic to resolve issues and identify ways to increase patient satisfaction. Collaborates with department manager to meet patient expectations, achieve quality outcomes and build a patient focused culture.

POSITION INFORMATION

• Salary or Pay Range: $2,045.98 - $3,524.90
• Salary Frequency: Bi-weekly
• Salary Grade: 169
• UC Job Title: PAT NAVGTR NON-CLIN 3 CX
• UC Job Code: 005199
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 08:30 - 17:00 (30 min lunch) Monday - Friday
• Location: Administrative Support Bldg (HSP034)
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee’s lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Marked changes in humidity or temperature - Occasional Up to 3 Hours
• Microwave/Radiation - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements – Please contact your recruiter with questions regarding which activities apply by position

This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment

This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks