Oncology Front Desk & Scheduling Coordinator

Astera Cancer Care; Hickory (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Carolina Oncology Specialists is seeking a Scheduling Assistant / Front Desk Attendant to be the first contact for patients and visitors in Hickory, NC. The role coordinates patient scheduling, manages front desk operations, and supports clinical teams with a compassionate, organized approach.

The ideal candidate will have a high school diploma, experience in medical office settings, and excellent communication skills to ensure a seamless patient experience in a fast-paced oncology environment.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a medical office, scheduling, or front desk role preferred.
• Oncology or specialty practice experience is a plus.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Greet and check in patients in a professional, courteous, and empathetic manner.
• Verify patient demographics, insurance information, and required documentation.
• Maintain a clean, organized, and welcoming reception area.
• Enter patient appointments and perform real-time eligibility in the Practice Management System when appropriate.
• Schedule, reschedule, and confirm patient appointments per provider availability.
• Coordinate multi-appointment visits (labs, imaging, consults) and ensure accurate entry of appointments.
• Collect and post co-pays and patient responsibility as required.
• Assist with insurance verification and referral tracking as needed.
• Collaborate with clinical staff to ensure smooth patient flow and support front office workflows.

Skills

Communication

Organization

EMR Proficiency

Multitasking

Attention to detail

Compassionate care

Education

High school diploma or equivalent

Tools

Practice Management System

Job description

Carolina Oncology Specialists is seeking a Scheduling Assistant / Front Desk Attendant to be the first contact for patients and visitors in Hickory, NC. The role coordinates patient scheduling, manages front desk operations, and supports clinical teams with a compassionate, organized approach.

The ideal candidate will have a high school diploma, experience in medical office settings, and excellent communication skills to ensure a seamless patient experience in a fast-paced oncology environment.