Onboarding Specialist (Bilingual English/Spanish)

RouteOne LLC; Farmington Hills (MI); Hybrid; USD 55,000 - 70,000; Full time

Job summary

RouteOne LLC in Farmington Hills, MI, is seeking an Onboarding Specialist to drive dealer onboarding, partner onboarding, and activation of services for Integrated Partners across a national dealership market.

The role emphasizes collaboration with Sales, Customer Solutions, and Partners to gather requirements, meet Go-Live dates, and maintain documentation, while delivering exceptional customer experiences and ensuring privacy and security standards.

Qualifications

• Basic knowledge of dealership systems and new digital retail technologies.
• General understanding of auto dealer and finance source processes.

Responsibilities

• Lead the Dealer Onboarding Experience: collaborate with internal teams to onboard dealers and configure RouteOne functionality per partner requirements.
• Support the Partner Onboarding Experience: document partner requirements and ensure go-live dates are met.
• Develop launch reports and track activities, identifying blockers and communicating them to sales and partners.
• Maintain records of dealer contacts and activities and perform related administrative tasks.

Skills

Proficient in Microsoft Office

Communication and presentation

Relationship building

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Jira

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Michigan, Farmington Hills, MI, US

5 days ago Requisition ID: 1539

The Onboarding Specialist will communicate, grow, build, and raise awareness of RouteOne services and our Integrated Partner Programs among RouteOne’s dealer customer base. This new role, within RouteOne’s Sales organization, will play a critical role in driving dealer and Integrated Partner engagement and utilization of RouteOne’s platform by supporting our Integrated Partners’ Go-to-Market requirements, new dealer onboarding, activation of services and system training.

This position will serve as a Full-Time role supporting multiple Integrated Partners and a national dealership market.

Job Requirements

• Lead the Dealer Onboarding Experience:
  • Collaborate with internal support personnel,sales teams,andRouteOneIntegrated Partnersto coordinate and execute all aspects of newdealeronboarding, ensuring an exceptional customerexperience.
  • Contactautomotive dealerships nationwide to configureRouteOne functionalitybased onIntegrated Partner’s program requirements
  • Become an expert on dealership processes and indirect finance through internal training programs.
  • Identifyand report on dealer conversion opportunities.
  • Maintain records of dealership contacts and activities.
• Support thePartner Onboarding Experience:
  • Support the execution ofRouteOneIntegrated Partners’account strategies,meeting all timeline metrics for each accountwith a customer-centricapproach.
  • Work closely withSales, CustomerSolutions,and Integrated Partners to gatherandmaintaina thoroughunderstandingand documentationofeach IntegratedPartner’srequirements to ensuredealeronboardingrequirements aremetanddealer participation agreements arecompletedin accordance withGo-Live dates.
  • Develop launch reports,trackandmonitoractivities,and escapeblockers or delays to dealer sales teamsand Integrated Partners.
  • Support administrative and operational tasks related to fieldactivities,such asintegration or onboarding related troubleshooting and issue resolution.
• Develop and maintain exceptional customer satisfaction.
  • “Be the voice of the customer”
    • Identifyand report obstacles preventing dealeror Integrated Partnersatisfaction orutilization
    • Recommend actions to minimize or eliminatedissatisfiers; and
    • Respond toDealer and Integrated Partnerneeds and follow through on commitments/deliverables.
• Maintain safety, security, and privacy standards throughout all areas of responsibility.

Knowledge

• Basic knowledge of dealership systems and new digital retail technologies, credit processes, and B2C eCommerce solutions.
• General understanding of auto dealer and finance source processes and relationships.

Skills

• Proficientin Microsoft Office products,including but not limited to:Word, PowerPoint, Excel, Outlook, Teams, andVisio.

Abilities

• Build relationships both within and across organizations.
• Excellent communication and presentation skills.
• Motivationto work in a customer-first culture,independently and in a team environment.
• Develop and maintain a working understanding of RouteOne products/services.

Other Essential Requirements

• Bachelor’s degree or equivalent experience preferred.
• 0-2 years of experience preferred.
• Salesforce and Jira experience preferred but not required.