Onboarding Specialist

SpotHopper; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

SpotHopper is on the lookout for an Onboarding Specialist to ensure customer satisfaction and enhance their experience on our platform. This entry-level role offers an excellent opportunity for recent college graduates passionate about technology and marketing. Responsibilities include overseeing customer onboarding processes and providing training on our innovative software solution tailored for restaurants and bars.

Benefits

$300 per month for local restaurants

Health, vision, dental, and life insurance

401k matching up to 4%

Progression path to earn raises

Qualifications

• High empathy and energy.
• Passion for marketing and technology.
• Experience in customer engagement is a plus.

Responsibilities

• Handle all aspects of onboarding for 10-15 new customers each month.
• Conduct demos and training of the platform for new customers.
• Work with sales reps to stay current on customer statuses.

Skills

Empathy

Communication

Customer Service

Education

Recent college graduate

Job description

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We dream big. We love food. We’re building the next generation of marketing software and our mission is to help the lifeblood of our communities, small businesses, specifically local restaurants and bars.

Launched in 2015, SpotHopper has quickly become the leading all-in-one marketing and operations platform for in-house teams to use at bars and restaurants. We work with over 13,000 restaurants and are one of the fastest growing tech companies in the country.

SpotHopper's all-in-one marketing and operation technology helps independent restaurants tackle the challenges they face online from one easy-to-use platform, saving them time and money. The industry-leading solution enables operators to elevate their online image, increase exposure, bring in more customers, attract more qualified employees, and keep up with national chains.

Who we're looking for:

Our Onboarding Specialist team is the backbone of the company, they ensure that our customers are happy, see value in the service, and a ton more revenue! We're looking for new team members who are friendly, high empathy and high energy with a passion for marketing and technology. And if you're a foodie that's plus, since all of our customers are bars and restaurants! The perfect job for recent college grads to get into tech and begin their career.

What you'll do:

- Handle all aspects of the onboarding process for 10-15 new customers each month, from fielding questions and training them on the platform, to communicating design decisions on the website with the development team

- Work closely with sales reps in each assigned territory (typically 3-5) to stay current on customer statuses and updates

- Attend tech trainings and consistently work internally to remain up to date on new product releases/technical aspects of the role

- Initiate outreach to ensure customers are on track to be onboarded in the desired timeframe (6-8 weeks)

- Conduct demos and training of the platform for new customers

- Handle inbound emails/tickets from your customers

- Work with the customer and the design team on their new websites

What we offer:

- $50k Base, $55-$75k OTE (base + commission)

- Built in progression path to earn raises in your base

- Health, vision, dental, and life insurance

- 401k matching up to 4%

- $300 per month to spend at any locally owned restaurant of your choice!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Software Development

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