Onboarding Specialist

Arketa; United States; A distancia; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Arketa is building the operating system for modern fitness and wellness. The Onboarding Specialist guides studios through data migration and setup, converting their processes to Arketa and ensuring a smooth go-live.

You'll work with owners migrating from Acuity, Glofox, Vagaro, Wix, Squarespace and others, train teams, and support a growing pipeline while thriving in a remote-first team across the US and UK.

Formación

• Experience migrating studios from platforms like Acuity, Glofox, Vagaro, Wix and Squarespace.
• Ability to train studio staff and owners on Arketa.
• Strong communication and project coordination skills.

Responsabilidades

• Own the full onboarding experience from kickoff to go-live.
• Manage data migration, mapping, and coordination with Migrations team.
• Train owners and staff to run their business on Arketa.
• Launch 15–18 studios per month at steady state.

Conocimientos

Data migration

Customer onboarding

Relationship building

Training delivery

Studio onboarding

Herramientas

Acuity

Glofox

Vagaro

Wix

Squarespace

Descripción del empleo

About Arketa

Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses, whether online, in-person, or both.

With Arketa, studios can manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, run automated marketing, and launch fully branded apps and websites. We make it simple for founders to deliver a seamless, professional experience across every customer touchpoint. We’ve raised $15M in Series A funding and are growing quickly. It’s a unique moment to join us. We’re building a category-defining company in a fast-moving space, and we’re looking for a leader who is excited to help shape what world-class partner support looks like in the wellness category.

About the Role

Guides, coaches, and migration specialists wanted. Our Onboarding team is the first real experience every studio has with Arketa after they sign. We take them from excited new customer to confident, launched business - managing their data migration, training their team, and making sure Arketa is set up to actually work the way their business runs. If you love building relationships, digging into a good migration challenge, and getting real satisfaction from watching a studio owner go from nervous to confident, we want to meet you.

As an Onboarding Specialist, you’ll own the full onboarding experience for migrating studios - from kickoff call through go-live. You’ll work with studio owners coming from platforms like Acuity, Glofox, Vagaro, Wix, Squarespace, and 60+ others, managing both the data migration side (call prep, data mapping, coordinating with our Migrations team) and the product side (training owners and staff on Arketa so they can actually run their business on it).

The sales team has already shown these studios what Arketa can do. Your job is to deliver on that promise - making a data migration feel manageable, configuring the platform to match how a studio operates, and training owners until they’re genuinely confident. At steady state you’ll launch ~15-18 studios per month, carrying a larger active pipeline at any given time.

About the Team

The Onboarding team is remote-first, spread across the US and UK. We're structured into three tiers based on migration complexity - as a Tier 2 specialist, you