Onboarding Specialist

Goodwill-of-Southwestern-Pennsylvani; Pittsburgh (Allegheny County); On-site; USD 30,000 - 39,000; Full time

Job summary

Goodwill of Southwestern Pennsylvania and North Central West Virginia is seeking an Onboarding Ambassador Specialist who reports to the Director of Training and Development. You will be a process owner and subject-matter expert for new hires and hiring managers, delivering a structured, welcoming onboarding experience across the SWPA network.

This regular, full-time role emphasizes public speaking, engaging presentations, and collaboration with People Services to guide pre-boarding and

Qualifications

• Experience delivering employee onboarding and training.
• Ability to present to diverse audiences.
• Willingness to travel within SWPA territory.

Responsibilities

• New Hire Orientation and Training Facilitation: Deliver engaging orientation, employee training, and presentations to introduce Goodwill to new hires.
• Collaborate with People Services during hiring, pre-boarding and onboarding processes.
• Represent onboarding across the SWPA network with a structured, welcoming, and consistent program.

Skills

Public speaking

Facilitation

Training delivery

Job description

Description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's "Most Inspiring Companies".

We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

DEPARTMENT OVERVIEW:

The Training and Development team supports Goodwill SWPA's workforce by creating consistent, accessible, and engaging learning experiences that strengthen employee skills, leadership capability, and job performance. Through collaboration with leaders, subject-matter experts, and employees across the agency, the team identifies learning needs and designs, delivers, and evaluates practical development solutions aligned with organizational priorities. The team’s work helps foster a unified culture of continuous learning, professional growth, and shared accountability while advancing Goodwill SWPA's mission and long-term workforce development goals.

POSITION SUMMARY:

Do you enjoy public speaking?

Our Onboarding Ambassador Specialist reports to the Director of Training and Development and serves as a process owner and subject-matter expert for new hires and hiring managers throughout an employee's orientation and onboarding period. The Specialist collaborates with the People Services team throughout the hiring, pre-boarding and onboarding processes. By conducting in-person sessions throughout the Goodwill of Southwestern Pennsylvania (SWPA) network, this role drives onboarding experiences, by delivering a structured, welcoming, and consistent onboarding process, ensuring new employees have the information, tools, and support needed for a successful experience at Goodwill SWPA.

Status:Regular, Full-time, Non-Exempt.

External Hiring Range:$25

Schedule:Monday - Friday, 8:30 AM to 4:30 PM.

Travel:Travel within Goodwill SWPA terriroty.

RESPONSIBILITIES:

Included but not limited to:

New Hire Orientation and Training Facilitation:

• Deliver and facilitate engaging orientation, employee training, and presentations that introduce employees to Goodwill