Onboarding Specialist

Cellara; Madison (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

Cellara is seeking an experienced Onboarding Specialist to help new users efficiently adopt and utilize our CultureTrax software for stem cell research. Located in Madison, WI, this role emphasizes creating educational materials and ensuring a positive user experience.

The ideal candidate will possess a BS in life sciences and have experience in stem cell culture, alongside strong communication and critical thinking skills. Join us at Cellara and contribute to advancing research in stem cell science.

Qualifications

• Experience in stem cell culture required.
• Strong understanding of culture workflows is required.
• 3+ years experience working in a cell culture laboratory preferred.

Responsibilities

• Onboard new users to CultureTrax software platform.
• Create educational materials for training and reference.
• Support users in their adoption and use of the product.

Skills

Communication Skills

Critical Thinking

Stem Cell Culture

Customer Success

Education

BS in life sciences or equivalent experience

Job description

Cellara’s mission is to make our CultureTrax software-as-a-service platform the “global laboratory standard” that empowers stem cell scientists to plan, execute, document and share their work more effectively to achieve their research goals. To learn more about our organization please visit our website:http://www.culturetrax.com.

Job Description

We are currently seeking an experienced stem cell scientist to help us onboard new users, support them in their adoption and use of CultureTrax, and create educational materials for training and reference as we continually roll out new product features. The Onboarding Specialist’s responsibility will be to help enable new users to become proficient quickly and easily, and to ensure that their experience with the product and our company is as positive as possible. Cellara offers strong potential for promotion and the opportunity to play a significant role in developing and providing the first software platform for stem cell culture. This position is located in Madison, WI.

Qualifications

Qualifications and Preferences

BS in life sciences or equivalent experience is required

Experience in stem cell culture required

Strong understanding of culture workflows is required

3plus experience working in a cell culture laboratory preferred

Experience in customer success, technical support or account management role preferred

Experience in a SaaS technology company preferred

Excellent verbal and written communication skills

Excellent critical thinking skills

Additional Information

Apply here or at careers[at]culturetrax[dot]com with resume and cover letter. All your information will be kept confidential according to EEO guidelines. We look forward to hearing from you!

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