Onboarding Senior Specialist

NCR Atleos; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

NCR Atleos, headquartered in Atlanta, seeks an experienced Program Manager to oversee large multi-site programs spanning planning, deployment, and governance. You will structure programs, define requirements, and coordinate across global teams.

The role emphasizes risk management, stakeholder communications, mentoring teams, and ensuring successful project close with client satisfaction. Bachelor’s degree and 5+ years in program management required.

Qualifications

• Bachelor's Degree in any stream.
• Minimum 5 years of related experience in Program management / coordination / relevant LOB.

Responsibilities

• Oversee and coordinate multiple projects within a program from Plan to Deployment.
• Initiate overall program structure and requirements.
• Coordinate program communications and governance compliance.
• Mentor project team members.
• Manage lifecycle of information solutions across sites.
• Define goals, identify resources, and manage budget.
• Monitor risks, dependencies, and provide status reviews.

Skills

Communication skills

Teamwork

Customer experience

Customer engagement

Education

Bachelor's Degree in any Stream

Tools

MS Project

MS Excel

Visio

MS Access

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Key Areas of Responsibility

• Required to oversee and coordinate the multiple projects, which comprise a program; Responsibilities of this role originate in the Plan Phase and extend through the Deployment Phase of the Project Management Governance Process; Oversight of Program Management Process from Concept Phase through Deployment
• Program Manager initiates the overall structure of the program and its activities, including recommending Project Management requirements, evaluating project plans, identifying and managing issues and risks across projects, overseeing rollout of a multiple programs across multiple sites
• Responsible for coordinating program communications, including compiling project information for reviews and promoting Governance compliance with the project management team
• Program Manager is responsible for the mentoring of project team members
• Participate in business case justification specializing in information technology
• Applies analysis and independent judgment to both routine and non-routine information
• Able to respond to most situations with limited guidance and formulate alternative courses of action on more complex information with additional guidance from more senior employees
• Has subject matter expertise in the tools and processes used to address business issues and reporting needs
• Manages lifecycle of multiple key information solutions
• Decompose program into time-phased projects and prioritize key program deliverables; Assumes full accountability for overall success of a project through deployment
• Define project goals and objectives; Identify customer requirements; Identify resource requirements; Develop program/project budget; Ensure headcount and capital dollar resources are identified for all project phases; Track incurred and projected expenses against program plan and report to management
• Develop and be accountable for the overall program plan by integrating sub-project plans; Ensure resources are committed and engaged for all project phases
• Identify key program metrics/milestones and assess risks
• Prioritize resource allocation; Assist with resource negotiation; Manage cost/schedule/resource variances
• Produce project documentation; Establish/maintain project information system; Monitor and control project
• Manage key decision points in program plan; Communicate effectively at the Global, Regional, and Area levels
• Manage program to ensure deliverables are produced, and partner to obtain sign-offs; Work with partners to clarify roles and responsibilities so program is well executed
• Review and evaluate program documentation deliverables for completeness and accuracy; Conduct post-implementation review and communicate results to facilitate learning
• Establishing ownership of enterprise-wide issues
• Organizing and coordinating cross-functional resources
• Managing the implementation of global business solutions
• Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer
• Ability to virtually manage internal organizations to achieve tight schedules
• Ensure successful Project closures with Positive CSAT surveys from customers.

Basic Qualifications

• Bachelors Degree in any Stream
• Minimum 5 years of related experience in Program management / coordination / relevant LOB.

Preferred Qualifications

• Strong oral and written communication skills, including email proficiency (i.e., Exchange) and MS Project, MS Excel, Visio and MS Access competency.
• Teamwork skills, appropriate to all levels of the organization
• Proven direct experience working with customers
• Financial technology (hardware and software) experience a plus

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.