Professional Services Technical Consultant V

NCR Atleos; Richmond (VA); Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short/Long Term Disability

Paid Vacation

401k

Job summary

NCR Atleos is seeking a Technical Consultant to evaluate, install, test, troubleshoot, and support software solutions for ATMs and cash recyclers. The role focuses on delivering customer-ready software in diverse environments, with rotation into security, performance, and integration tasks to broaden expertise.

Candidates should be prepared for shift work and dynamic priorities while maintaining a strong commitment to client satisfaction.

Qualifications

• Experience in ATM or kiosk self-service industries.
• Bachelor’s degree or equivalent in computer sciences or a technical discipline.
• Technical project leadership experience.
• Experience with Windows 7/10, networks, TCP/IP, IT services, and client/server architectures.
• Experience creating and delivering group presentations.

Responsibilities

• Analyze, Install, Configure, Troubleshoot.
• Perform functional analysis of requirements to determine effort for software in customer environments.
• Configure base software in customer environments.
• Conduct unit tests, track problems, and implement changes per test plan.
• Diagnose and remediate system failures due to software issues.
• Establish acceptance criteria and quality goals.
• Provide estimates, goals, standards and dependencies for SOW and software plan.
• Lead QA in end-to-end testing and resolve issues during testing.
• Support acceptance, certification and pilot activities.
• Prepare software for distribution and ensure installability.
• Provide field support during lab installations, certifications, and training.
• Lead analysis and resolution of customer testing issues.
• Production support and hot fixes coordination with QA.

Skills

ATM/kiosk industry experience

Technical project leadership

Public speaking

Client/server understanding

Education

Bachelor's degree in Computer Science or related field

Tools

PSA

Confluence

QuickBase

JIRA

Subversion

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

The Technical Consultant role focuses on activities such as evaluating, installing, unit testing, trouble-shooting and supporting software solutions based on business and operational requirements in a variety of customer-facing and internal business scenarios, associated with NCR Atleos’ financial software for ATMs and cash recyclers.

Upon achieving a fundamental knowledge of NCR Atleos’ software solutions, candidates will specialize into areas focusing on multi-vendor platforms, security, manageability, performance, consumer flow, transactions, maintenance (supervisor) operations and message formats. Focus on specializations will rotate periodically to create a well-rounded perspective and a deeper set of capabilities. Candidates must work to anticipate internal and external client needs and have an overriding commitment to client satisfaction. Also, incumbents must be able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change. Installation, Troubleshooting, and/or Development skills and capabilities are a plus; however this role is not a full-time development role. Some shift work may be required.

Key Areas of Responsibility

• Analyze, Install, Configure, Troubleshoot
• Perform functional analysis of requirements to determine effort required to implement software in customers’ environments.
• Configure base software in customer’s environments.
• Conducting unit tests, tracking problems, and implementing changes to ensure adherence to test plan and functional requirements.
• Diagnosing, isolating, and implementing remedies for system failures caused by errors in software code, using knowledge of system characteristics and utilizing software-based system maintenance and tracking tools.
• Establish acceptance criteria and quality goals.
• Provides estimates, goals, standards, constraints and dependencies as input to the SOW and the software development plan.
• Perform QA in the end-to-end testing process for software under your stewardship: lead analysis and resolution of software issues reported during testing.
• Acceptance/Certification & Pilot Support.
• Preparation of software for distribution to customers or networks.
• Ensure installability through software distribution, full bare-metal installation, local updates.
• Support field organization as required during lab installations, certifications, training.
• Lead analysis and resolve software issues found during customer acceptance testing.
• Production Support; Support/resolution of production issues forwarded by Level 3 Support including the creation of a hot fix as well as executing integration test prior to delivering to QA.

Basic Requirements

• Experience working in the ATM or kiosk self-service industry.
• Bachelor’s degree or equivalent accreditation in computer sciences, information systems or other technical discipline.
• Technical project leadership experience organizing project resources.
• Experience working with Microsoft operating system technology – specifically Windows 10 and Windows 7 – including one or several off the following: installing and supporting hardware devices and drivers; installing and configuring windows applications; troubleshooting network protocols and services—including TCP/IP, Internet Information Services, and remote access; understanding of client/server application architectures.
• Experience creating and leading group presentations, hosting web seminars and public speaking.

Preferred Requirements

• Knowledge of programming and/or direct experience in developing client applications, identifying software problems and debugging.
• Ideally experience in VB or VB.NET, C++, and C# is useful.
• Client application development experience as opposed to database application development experience is desired.
• Financial institution or network switch ATM operational experience.
• Knowledge and experience working with the CEN XFS ATM software specification.
• Knowledge and experience working with NDC and 912 message formats.
• Experience working with proprietary message formats.
• Experience building or integrating WebServices applications (WebSphere or IIS).
• Experience working with internal tools including PSA, Confluence, and QuickBase.
• Experience working with any source control package, including JIRA, Subversion.
• Working knowledge of Agile SDLC.

#LI-CS1#LI-virtual

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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