Onboarding Program Specialist

Factory; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Factory in San Francisco is seeking a senior onboarding program owner to design and drive the new-hire experience from offer to day-30. You will collaborate with leadership to build scalable, AI-enabled onboarding systems, set metrics, and continuously improve based on data.

You will partner with IT, Facilities, Payroll, HR Ops, and hiring managers to ensure a seamless, fast, and welcoming ramp for new hires.

Qualifications

• 4+ years in onboarding, HR/People operations, or similar build-and-run role in a fast-growing startup.
• Bias toward action; comfortable building systems while operating in real time.
• Fluency with AI tools and eagerness to automate and scale people processes.
• Strong project management; can run multiple workstreams concurrently.
• Analytical mindset to define metrics and translate them for leadership.
• Excellent written and verbal communication; low ego, high ownership.

Responsibilities

• Design and own onboarding program end to end: pre-boarding, first day, first week, first 30 days.
• Build scalable systems and workflows that scale with headcount.
• Use AI tools to automate repetitive onboarding tasks like documentation, scheduling, FAQs, progress tracking.
• Own handoff from offer acceptance to first day: background checks, immigration, equipment, paperwork, welcome communications.
• Define and track success metrics and report back to leadership.
• Continuously iterate based on data, feedback, and instinct.

Skills

Onboarding

People ops

Project management

AI automation

Data analysis

Communication

Job description

Location: San Francisco (In-Office)

Our mission is to bring autonomy to software engineering.

We build software development agents that accelerate the world's largest enterprise engineering teams. We're helping customers including Nvidia, Adobe, Adyen, Klarna, and Ernst & Young turn their engineering organizations into autonomous development systems - shipping code, reviewing PRs, running tests, and deploying continuously.

In 2026, we raised a $150M Series C. We are backed by world-class investors and operators including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake).

About the Role

We're looking for someone who can build our onboarding program and own it end to end - from offer acceptance through a new hire's first 30 days. This isn't a "run the orientation deck" job. You'll partner with leadership to design the systems, set the metrics, and execute against them.

Done right, onboarding is the moment that solidifies a new hire made the right choice to join Factory - it is where our mission and vision come alive. This role owns that feeling: making sure every new hire feels welcomed, connected, and confident from their first day forward, not just through week one.

This role is for someone who wants to build, innovate and iterate from learnings! You'll wear the strategy hat and the execution hat in the same week.

What You'll Do

Onboarding Program

• Design and own our onboarding program end to end: pre-boarding, first day, first week, first 30 days

• Build scalable systems and workflows that can flex as we scale headcount

• Use AI tools to automate repetitive onboarding tasks - documentation, scheduling, FAQs, progress tracking.

• Own the handoff from offer acceptance to first day: background checks, immigration, equipment, paperwork, welcome communications

• Define and track success metrics (new-hire satisfaction, manager feedback, retention signals) and report back to leadership

• Continuously iterate based on data, feedback, and instinct.

Cross-Functional Partnership and Coordination

• Partner with IT, Facilities, Payroll, HR Ops, and hiring managers to execute a seamless new-hire experience

• Work with department leaders to build role and team-specific onboarding tracks where needed

• Be the connective tissue across People and the business during a new hire's ramp

• Pitch in on recruiting coordination as needed to keep the candidate-to-employee lifecycle seamless end to end

What You Bring

• 4+ years in onboarding, HR/People operations, or a similar build-and-run people role, ideally at a fast-growing startup

• A bias toward action - comfortable building the plane while flying it

• Fluency with AI tools and genuine excitement about using them to automate and scale people processes

• Strong project management instincts: you can run multiple workstreams at once

• Analytical enough to define metrics, track them, and translate them into a story for the leadership team

• Excellent written and verbal communication

• Low ego, high ownership - you are excited to both build the system, execute, and jump in where needed

What Success Looks Like

• A documented, scalable onboarding program that new hires and managers are excited about

• Clean, fast, low-friction handoffs from offer to first day, with no heavy processes or confusion

• Cross-functional partners who see this role as a force multiplier, not a bottleneck

• Clear metrics and a regular reporting cadence showing the ROI of onboarding investment