Onboarding & Ops Excellence Partner (Cold Storage)

RealCold; Town of Florida, Northern (NY, KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

RealCold in New York seeks an Operations Excellence Business Partner, serving as the bridge between customer onboarding, operations execution, and continuous improvement initiatives. This Sr.

Specialist role drives onboarding across cold storage facilities, leads cross-functional projects, and supports site leadership to ensure scalable, consistent operations nationwide. The ideal candidate combines project discipline with hands-on warehousing and cold chain knowledge, enabling strong

Qualifications

• Bachelor’s degree in Supply Chain, Operations Management, Business, or related field (or equivalent experience)
• 5+ years of experience in warehouse operations, logistics, or 3PL environments (cold storage preferred)
• Proven experience leading projects, customer implementations, or operational transformations
• Experience in temperature-controlled / cold chain operations
• Experience with multi-site operations or network-level projects

Responsibilities

• Lead end-to-end onboarding of new customers across multiple cold storage facilities
• Coordinate cross-functional activities (Operations, IT, EDI, Transportation, Finance) to ensure successful go-live
• Develop and maintain onboarding project plans, timelines, and deliverables
• Serve as the primary point of contact for internal stakeholders during onboarding
• Drive readiness activities including SOP development, system configuration alignment, and operational validation
• Ensure seamless transition from onboarding to steady-state operations
• Lead company-wide operations initiatives (process improvements, system implementations, network standardization)
• Manage project scope, timelines, risks, and stakeholder communication
• Partner with IT, CI, and Operations to implement scalable solutions
• Track and report project progress to leadership
• Identify opportunities for automation, efficiency gains, and cost reduction
• Support site leaders in driving key operational metrics (throughput, accuracy, labor efficiency, safety)
• Identify performance gaps and assist in developing corrective action plans
• Provide on-site support during peak periods, launches, or operational challenges
• Promote standard operating procedures and best practices across locations
• Act as a resource for troubleshooting complex operational issues

Skills

Warehouse systems

Leadership

Stakeholder management

Strategic & hands-on

Blue Yonder

NetSuite

Extensiv

Project Management

Cross-Functional Leadership

Continuous Improvement

Problem Solving

Analytical Thinking

Operational Agility

Customer Focus

Education

Bachelor’s degree in Supply Chain

Job description

RealCold in New York seeks an Operations Excellence Business Partner, serving as the bridge between customer onboarding, operations execution, and continuous improvement initiatives. This Sr.

Specialist role drives onboarding across cold storage facilities, leads cross-functional projects, and supports site leadership to ensure scalable, consistent operations nationwide. The ideal candidate combines project discipline with hands-on warehousing and cold chain knowledge, enabling strong