Onboarding Operations Specialist

Kestra Financial; Austin (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Kestra Financial seeks an Onboarding Operations Specialist in Austin, TX. This role involves managing client transitions, providing operational support, and ensuring a positive client experience. Ideal candidates have previous experience in financial services, excellent communication skills, and a commitment to customer service.

Benefits

Full health, vision, dental insurance

401(k) plans

Voluntary plans such as car insurance and legal services

Qualifications

• 2+ years in brokerage/financial services, banking, operations, and client support required.

Responsibilities

• Process new accounts and incoming transfers for transitioning firms.
• Educate representatives and their assistants on how to use AdvisorComplete.
• Assist advisors and their staff with operational procedures by phone and email.

Skills

Customer Service

Informative presentations

Ability to gain industry-related knowledge

Education

High school diploma/GED

Job description

Encino Building #2, Austin, Texas, United States of America

Job Description

ABOUT US:

Come join the dynamic team at Kestra Financial! Kestra Financial provides a leading independent advisor platform that empowers sophisticated, independent financial professionals, including traditional and hybrid RIAs, to prosper, grow, and provide superior client service. With a culture rich in reinvention and advisor advocacy, Kestra Financial has developed integrated business management technology that, combined with its personalized consulting services, offers exceptional scale and efficiency. Kestra Financial supports independent financial advisors in delivering comprehensive securities and investment advisory services to their clients.

The Onboarding Operations Specialist reports to the Onboarding Supervisor. You will be a part of the team that is the introductory voice of Kestra Financial and the primary contact for all operational needs of our transitioning clients and their support staff. You will support the operational activities associated with the transition of a new advisor to our organization.

RESPONSIBILITIES:

• Process New Accounts, incoming Transfers, direct rollovers, PIPs, SWPs, and special account features for transitioning firms
• Answer questions regarding paperwork requirements and the status of new accounts and transfers
• Contact our representative's offices when paperwork is not in good order (NIGO)
• Work with Sales Supervision to resolve paperwork issues
• Organize client files in LaserFiche so that we have complete client records
• Update account status for terminated reps
• Educate representatives and their assistants on how to use AdvisorComplete
• Assist advisors and their staff with questions regarding operational procedures by phone and email queues
• Take approximately 2 to 5 inbound calls per day and respond to approximately 4 to 7 inbound emails per day
• Support department efforts 24-hour processing standards (e.g. cross-train in other areas as asked by manager/supervisor)
• Read and analyze financial reports
• May work overtime due to heavier volumes (especially in December, March and April)
• Maintain a positive environment for our clients.
• Other tasks and projects as assigned by the manager

SKILLS:

• Familiarity with fax machines, copiers, and multi-line telephone systems
• Can gain industry-related knowledge
• Customer Service
• Informative presentations and trainings

SUPERVISORY RESPONSIBILITIES:

• None

EDUCATION AND EXPERIENCE:

• 2+ years in brokerage/financial services, banking, operations and client support
• High school diploma/GED required

CERTIFICATIONS:

OTHER DUTIES:

• Ability to sit at a computer for long periods of time in an office environment well lit.
• Ability to lift up to 20 pounds.
• The position is located in the Austin, TX office. Must be able to work in the office during scheduled work hours

INTERNAL APPLICANT POLICY:

Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

BENEFITS:

Full health, vision, dental. 401(k) plans along with a host of voluntary plans such as car insurance, legal services and more (applicable to full-time, permanent employees).

DISCLOSURE

By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:

• You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
• It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.
  

INTERNAL APPLICANT POLICY:

Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

BENEFITS:

Full health, vision, dental. 401(k) plans along with a host of voluntary plans such as car insurance, legal services and more (applicable to full-time, permanent employees).

DISCLOSURE

By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:

• You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
• It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.
  

KESTRA VALUES:

Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: SERVE, MAKE IT HAPPEN, and ONE TEAM.

Encino Building #2, Austin, Texas, United States of America