Onboarding Manager

Jobgether; Oregon; Hybrid; USD 81,000 - 99,000; Full time

Benefits offered by this job

Competitive base salary

Profit-sharing bonus plan

Medical, dental, and vision insurance

Basic life insurance

Disability insurance

401(k) with company matching

At least 10 days vacation for new emp

8 company-paid holidays annually

Fully remote within the United States

Professional development opportunities

Job summary

Jobgether is seeking an Onboarding Manager based in the United States to guide new customers through onboarding, training, implementation, and early product adoption. You will work with the onboarding team to develop scalable processes, own projects, and help clients realize measurable value from marketing technology platforms.

You will build relationships, lead initiatives, and contribute to customer success with a proactive, problem-solving approach while expanding your own client portfolio

Qualifications

• Experience in affiliate marketing ecosystem and client onboarding roles.
• Strong communication and project management skills.
• Ability to lead live training sessions and explain technical concepts clearly.
• Strategic, initiative-taking mindset with continuous process improvement.
• Willingness to learn new technologies and platforms.

Responsibilities

• Support onboarding projects and guide new customers through the transition from sales handoff to platform adoption.
• Develop onboarding strategies to drive long-term engagement and value.
• Deliver engaging training sessions to help clients understand features and usage.
• Proactively communicate with customers to identify challenges and propose solutions.
• Collaborate with onboarding team and stakeholders to ensure smooth implementation and consistent experiences.
• Gradually manage an individual client portfolio and oversee onboarding activities.

Skills

Onboarding

Account management

Customer success

Training

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Onboarding Manager based in the United States.

The Onboarding Manager will play a key role in helping new customers successfully adopt and maximize the value of specialized marketing technology platforms. You will guide clients throughout their onboarding journey, from the initial sales handoff to training, implementation, and early product adoption. Working closely with the onboarding team, you will develop effective strategies that support customer engagement and long-term success. The role offers the opportunity to gradually take ownership of your own client portfolio while contributing to scalable onboarding processes. You will combine industry knowledge, training expertise, and a proactive approach to problem-solving to deliver an exceptional customer experience. This is an exciting opportunity for a customer-focused professional who enjoys building relationships, leading projects, and helping businesses grow.

Accountabilities

• Support onboarding projects and guide new customers through the transition from sales handoff to successful platform adoption.
• Develop and implement onboarding strategies that address customer needs and encourage long-term engagement.
• Deliver engaging training sessions to help clients understand and effectively use the available platforms and features.
• Proactively communicate with customers throughout the onboarding process, identifying potential challenges and recommending appropriate solutions.
• Collaborate with onboarding team members and internal stakeholders to ensure smooth implementation and consistent customer experiences.
• Gradually assume responsibility for managing an individual client portfolio and overseeing onboarding activities independently.
• Monitor customer progress and early adoption, identifying opportunities to improve satisfaction, engagement, and long-term retention.
• Contribute to the development and improvement of onboarding materials, training resources, and best practices.
• Build strong customer relationships by understanding business objectives and demonstrating how platform capabilities can deliver measurable value.

Requirements

• Previous experience in the affiliate marketing industry, with a good understanding of its ecosystem, business models, and customer needs.
• Experience in customer onboarding, account management, customer success, training, or a related client-facing role.
• Strong passion for training and education, with the ability to lead engaging live sessions and explain technical concepts clearly.
• Excellent verbal and written communication skills, with the ability to build trusted relationships with customers and internal teams.
• Strong project management and organizational abilities, including the capacity to coordinate multiple onboarding activities and priorities.
• Proactive problem-solving skills and the ability to identify customer challenges and develop practical, value-driven solutions.
• A strategic and enthusiastic mindset, with the ability to take initiative, adapt to new projects, and continuously improve processes.
• Willingness to learn new technologies, develop additional skills, and build expertise in specialized marketing platforms.
• A collaborative approach and the ability to work effectively within a growing, customer-oriented team.

Benefits

• Competitive annual base salary: $81,000–$99,000, depending on experience, expertise, and work location.
• Eligibility for participation in a company profit-sharing bonus plan.
• Medical, dental, and vision insurance options.
• Basic life insurance coverage.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan with company matching.
• At least 10 days of vacation for new employees.
• Sick leave in accordance with applicable state requirements.
• 8 company-paid holidays annually.
• 2 additional personal holidays per year.
• Fully remote working arrangement within the United States.
• Opportunity to develop professionally within the affiliate marketing and customer onboarding industries.