Onboarding Lead

AirGarage Inc.; San Francisco (CA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

A fast-growing tech company is seeking an Onboarding Lead to manage partner onboarding processes. This role requires exceptional communication skills and project management experience, with a commitment to delivering a high-quality experience for partners. Join a dynamic team and help transform urban real estate management.

Benefits

Equity stake in the company

Remote work flexibility

Health insurance coverage

Home office setup allowance

Unlimited PTO policy

401k retirement savings program

Team off-sites twice a year

Recurring book club sessions

Opportunities for growth within the company

Commitment to diversity and inclusion

Qualifications

• 3+ years of experience in partner success, implementation, or operations.
• Exceptional communication and interpersonal skills.
• Strong project management skills with complex initiatives.

Responsibilities

• Own the onboarding process from deal closure to post-launch.
• Serve as the main liaison for property owners and stakeholders.
• Gather feedback and continuously improve the onboarding experience.

Skills

Communication

Project Management

Interpersonal Skills

Problem Solving

Job description

About AirGarage

AirGarage is repurposing the 30% of real estate in the average American city currently dedicated to parking.

We are building a future where real estate is digitized and can be transitioned from one use to another seamlessly on-demand, moving every piece of urban real estate toward its highest and best use.

We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types.

As a full-stack parking operator, we automate the operation of parking lots and parking garages. We handle everything from advertising to collecting payments from drivers and enforcing against illegal parking. We already operate 300+ parking lots and parking garages across 38 US states and we are growing quickly.

We are backed by top tier investors including Andreessen Horowitz, Floodgate, Founders Fund, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more.

Want to learn more about AirGarage and the problem we're tackling?

Check out these podcasts:
https://www.youtube.com/watch?v=AU0NkDK51E4
https://youtu.be/_8aM6NQHYiE?si=p5WIujBWUA1sG-b7

THE ROLE

TheOnboarding Leadwill own the end-to-end onboarding experience for new AirGarage partners. From the moment a deal closes through the go live date, this role is responsible for orchestrating a smooth, world-class transition to AirGarage’s platform.

You will be the main point of contact for all stakeholders—property owners, tenants, internal teams, and vendors—ensuring that each new location goes live successfully, with a high-quality experience that builds trust and sets the foundation for long-term success.

This is a highly cross-functional role that sits at the intersection of sales, operations, hardware, and partner success, requiring meticulous organization, excellent communication skills, and a deep commitment to delivering an exceptional partner experience.

WHAT YOU WILL DO

Own the Launch Process for New Properties:

• Act as the primary owner of each new locations onboarding, from the moment a deal is closed to one week post-launch.

• Develop and execute detailed onboarding plans tailored to each property.

• Coordinate across hardware, permitting, compliance, and central ops teams to ensure all launch dependencies are met.

Be the Point of Contact for Partners and Stakeholders:

• Serve as the main liaison for property owners, tenants, and other stakeholders throughout the onboarding process.

• Proactively manage communications and set clear expectations around timelines and deliverables.

• Build strong, trust-based relationships with partners by providing timely updates, solving issues quickly, and anticipating needs.

Drive Internal Execution and Accountability:

• Ensure that all internal teams involved in onboarding are aligned and working toward the same goals.

• Surface blockers, escalate issues, and solve problems in real time to keep projects on track.

• Implement and refine playbooks to improve onboarding speed, consistency, and quality.

Measure and Improve the Onboarding Experience:

• Gather feedback from partners and internal teams to continuously improve the process.

• Work with leadership to scale the onboarding function and build a repeatable, scalable system.

• Identify bottlenecks or inefficiencies in the onboarding workflow and implement process improvements to increase speed, consistency, and reliability across all launches.

• Collaborate with cross-functional teams to document and standardize best practices, creating internal playbooks and SOPs that ensure a repeatable, scalable onboarding process.

Create and Refine Client-Facing Onboarding Materials:

• Develop high-quality onboarding collateral, including welcome packets, training guides, transition checklists, and FAQs tailored to various partner types.

• Continuously improve the clarity, consistency, and professionalism of all client-facing materials to ensure they reflect AirGarage’s brand and values.

• Work with design, marketing, and product teams to align messaging across platforms and touch points during the onboarding phase.

• Incorporate partner feedback to iterate and enhance the materials used throughout the onboarding journey.

• Maintain a library of up-to-date templates and resources that can be easily customized and scaled as AirGarage grows.

WHAT YOU NEED

• 3+ years of experience in partner success, implementation, project management, or operations, ideally in a fast-paced startup or tech-enabled services environment.

• Exceptional communication and interpersonal skills—you are equally comfortable working with external stakeholders and internal technical teams.

• Strong project management skills, with a track record of leading complex, cross-functional initiatives to successful outcomes.

• Ability to think critically, solve problems proactively, and stay calm under pressure.

• A genuine desire to create great experiences for partners and internal teams alike.

THE UPSIDE

• Equity: Have a stake in the business that you’re helping to build and grow.

• Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America.

• Health insurance: We offer health insurance and currently cover 85% of the cost of medical plans for the primary employee and 50% of the cost of plans for dependents.

• Home office setup: Get a laptop + additional equipment needed to set you up for success.

• Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year.

• 401k: Make financial planning right for you with a 401k retirement savings program.

• ️ Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, and Austin.

• BookGarage: Our team loves to learn and grow together so join us for our optional recurring book club.

• ????Room to grow: Our team will be orders of magnitude larger within a few years, as a part of our foundational team you'll have opportunities to grow with us.

• ️ Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities.

• Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities.

We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup. AirGarage is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description.

AirGarage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, martial status, mental or physical disability, or any other legally protected status.