Onboarding Engineer (Infrastructure)

AHEAD; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Join an innovative company that builds platforms for digital transformation. As an Onboarding Engineer, you'll configure and monitor client infrastructures, ensuring optimal performance and stability. You'll collaborate with diverse teams and contribute to a culture of belonging and empowerment. This role offers opportunities for growth, learning, and the chance to work with cutting-edge technologies in a supportive environment. If you are eager to learn and make a difference, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Company Holidays

Paid Time Off

Paid Parental Leave

Paid Caregiver Leave

Qualifications

• 5+ years supporting Windows/Linux in enterprise environments.
• Experience with performance monitoring tools and customer-centric roles.

Responsibilities

• Configure client infrastructure for monitoring and stability.
• Create technical documentation and communicate project status.
• Serve as a subject matter expert for complex issues.

Skills

Windows Support

Linux Support

Active Directory

DHCP

DNS

Technical Documentation

Performance Monitoring Tools

Customer Service Skills

Team Collaboration

Education

Bachelor's Degree in Information Systems

Tools

Elastic

LogicMonitor

SolarWinds

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived.

We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD.

AHEAD is searching for an Onboarding Engineer to be a part of our Managed Services team.Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight.

Responsibilities

• Configure infrastructure in the client environment to be added into monitoring including Network, Server, Storage, Backup, Data Protection, Hyperconverged, ESXi, and other infrastructure.
• Create client technical documentation.
• Communicate the status of the onboarding project tasks.
• Ensure that clients’ infrastructure is healthy, stable, documented, and configured with accepted technical best practices.
• Serve as a technical subject matter expert and as an escalation point on complex monitoring issues for the Managed Services team.

Qualifications/ Technology Experience:

• Minimum of 5+ years of related experience in supporting Windows / Linux in an enterprise environment.
• Experience with Windows, Active Directory, DHCP, DNS, and certificates.
• Linux OS configuration and troubleshooting preferred.
• A college degree or equivalent in Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education.
• Managed Services or Consulting experience is a plus.
• Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels.
• Skilled in achieving results in a customer centric environment.
• Self-motivated with the ability to work in a fast-paced environment.
• Experience with performance monitoring tools – Elastic, LogicMonitor, SolarWinds, etc.
• Ability to effectively interact with all levels of business via phone, written communication, and in person.
• Team collaboration, responsiveness, ability to multi-task.
• Strong sense of urgency, ability to set priorities and perform the job with little guidance.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

- Medical, Dental, and Vision Insurance

- 401(k)

- Paid company holidays

- Paid time off

- Paid parental and caregiver leave

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.