Onboarding & Customer Success Lead - SaaS

Zorro; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

Zorro is rapidly expanding and seeking a Customer Success Lead to guide clients as they onboard to our platform. You will manage projects, collaborate with internal stakeholders, and provide training to ensure a successful launch.

Prior experience in client servicing or benefits administration is a plus, and strong communication skills are essential in a fast-paced SaaS environment. Join a team driven by innovation, with opportunities to grow as we scale.

Qualifications

• 2–5 years leading end-to-end initiatives in a SaaS startup or tech environment.
• Experience using internal tools like Intercom and Hubspot, plus best practices.
• Willingness to learn ICHRA and benefits administration processes.

Responsibilities

• Act as the primary internal advocate for clients, representing their needs across teams.
• Own the full onboarding process from sale to successful platform go-live.
• Coordinate with brokers, HR admins, and business owners to define timelines and milestones.
• Lead all client communications during implementation, including training sessions.
• Configure the platform to support smooth client launches and adoption.
• Collaborate with product, operations, and support to ensure consistent delivery.

Skills

Organized

Detail-oriented

Client communication

Curious learner

Tech-savvy

Adaptable

Multitasker

Tools

Intercom

Hubspot

Job description

Zorro is rapidly expanding and seeking a Customer Success Lead to guide clients as they onboard to our platform. You will manage projects, collaborate with internal stakeholders, and provide training to ensure a successful launch.

Prior experience in client servicing or benefits administration is a plus, and strong communication skills are essential in a fast-paced SaaS environment. Join a team driven by innovation, with opportunities to grow as we scale.