Onboarding Consultant

Kestra PWS; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Kestra PWS is seeking an Onboarding Consultant to manage the transition of new financial advisors to the company. This role involves project management, ensuring exceptional client satisfaction, and providing necessary training and support. Candidates should possess strong communication skills and a background in financial services. This position offers an exciting opportunity for those passionate about supporting independent advisors.

Benefits

Health, vision, and dental insurance

401(k) plans

Voluntary plans such as car insurance and legal services

Qualifications

• 3+ years experience in financial services.
• Intermediate financial services industry knowledge preferred.
• Experience in independent financial services culture is a plus.

Responsibilities

• Manage onboarding process for new financial advisors.
• Host weekly Zoom meetings with onboarding firms.
• Ensure registration tasks are completed.

Skills

Communication

Customer Service

Analytical Skills

Project Management

Detail Orientation

Education

Bachelor’s degree in a business-related field

Tools

Salesforce

SharePoint

Microsoft Office Suite

Job description

Encino Building #2, Austin, Texas, United States of America

Job Description

Posted Friday, May 30, 2025 at 6:00 AM

ABOUT US:

Come join the dynamic team at Kestra Financial! Kestra Financial provides a leading independent advisor platform that empowers sophisticated, independent financial professionals, including traditional and hybrid RIAs, to prosper, grow, and provide superior client service. With a culture rich in reinvention and advisor advocacy, Kestra Financial has developed integrated business management technology that, combined with its personalized consulting services, offers exceptional scale and efficiency. Kestra Financial supports independent financial advisors in delivering comprehensive securities and investment advisory services to their clients.

SUMMARY:

This position is responsible for managing and overseeing the successful transition of new financial advisors and their teams to Kestra Financial Inc.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily:

• Partner with 5-8 onboarding firms, serving as project manager and primary point of contact to ensure the efficient and timely transition of their book of business, while delivering exceptional customer satisfaction and a seamless, referrable experience.
• Host weekly Zoom meetings with assigned onboarding firms to drive engagement, address transition topics, answer questions, and ensure continued progress.
• Ensure all required registration tasks for all producers and staff are completed, overseeing the entire process from the signed Letter of Intent to graduation to the service team.
• Educate representatives and their staff on the policies and procedures of working with Kestra.
• Leverage Salesforce to track and complete internal tasks for each firm, ensuring timely progress and completion of both personal and cross-departmental tasks.
• Oversee firm-related electronic files in SharePoint to ensure transparency and seamless access for all team members.
• Address and resolve any technical, operational, or procedural issues that arise during the transition, working with other departments and internal teams, as needed.
• Work closely with the Technology Solutions team to resolve system integration problems and ensure advisors and their teams have full access to the necessary tools and resources.
• Track the progress of onboarding and transition activities, providing regular updates to the Head of Onboarding on the status of each transition.
• Collect feedback from financial advisors to assess satisfaction levels and identify areas for process improvement.
• Address post-registration transition concerns by facilitating any additional training with the Advisor Education team or providing the necessary resources.
• Demonstrate strong critical thinking skills by asking essential questions, anticipating challenges and future needs, and finding solutions.
• Educate advisors and their team on best practices, including but not limited to taking great client notes, maintaining books and records, and ways to reduce NIGOs, etc.
• Facilitate introductions and relationships with internal departments (Wealth Consulting, Technology Solutions, Business Consulting, Producer Comp, Supervision, etc.) as well as preferred external partners (Redtail, Albridge, eMoney)
• Collaborate with operational teams to ensure the efficient and accurate processing of account setup and transfer documentation after registration.
• Monitor and report on the progress of assets under management and account transfers, as well as the number of NIGOs, adjusting strategies as necessary throughout the transition to ensure targeted goals are met.
• Collaborate effectively with other Onboarding Consultants to achieve shared goals and drive project success.
• Special projects as determined by the manager.

KNOWLEDGE, SKILLS, AND ABILITIES: To perform this job successfully, individuals should have the following skills and abilities:

• Excellent communication (verbal and written) and time management skills.
• Strong customer service and analytical skills
• Intermediate financial services industry knowledge and/or experience
• Must routinely exercise independent judgment and be able to work independently.
• Must possess intermediate (or better) computer skills (Outlook, Word, Excel, and PowerPoint)
• Must be able to manage projects efficiently and effectively, as well as meet established deadlines.
• Must be very detail-oriented and be able to work in a fast-paced environment.

SUPERVISORY RESPONSIBILITIES: None

EDUCATION AND/OR EXPERIENCE:

• A bachelor’s degree in a business-related field is preferred.
• 3+ years’ experience in the financial services industry.
• Previous experience in the independent financial services culture is preferred.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Series 7, 65/66 preferred.

INTERNAL APPLICANT POLICY:

Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

BENEFITS:

Full health, vision, dental. 401(k) plans along with a host of voluntary plans such as car insurance, legal services and more (applicable to full-time, permanent employees).

DISCLOSURE

By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:

• You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
• It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.
  

INTERNAL APPLICANT POLICY:

Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

BENEFITS:

Full health, vision, dental. 401(k) plans along with a host of voluntary plans such as car insurance, legal services and more (applicable to full-time, permanent employees).

DISCLOSURE

By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:

• You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
• It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.
  

KESTRA VALUES:

Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: SERVE, MAKE IT HAPPEN, and ONE TEAM.

Encino Building #2, Austin, Texas, United States of America