Onboarding and Credentialing Field Support Specialist I

Amergis; Columbia (MD); Presencial; USD 25.000 - 36.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical/Prescription

Dental

Vision

401(k)

Paid Time Off/Company Holidays

Life Insurance

Long Term Disability

Resumo da vaga

Amergis Healthcare Staffing is seeking an Onboarding and Credentialing Field Support Specialist to deliver top-tier customer service to caregivers, field staff, clients, patients, and coworkers. The role supports pre-assignment credentialing, timesheet accuracy, and data integrity while ensuring HIPAA compliance and policy adherence.

You will work under the Field Support Manager to streamline onboarding, manage credentialing requirements, and leverage technology to improve efficiency and the

Qualificações

• High school diploma or equivalent required; undergraduate degree preferred.
• One year work experience in a team environment preferred.
• Excellent verbal and written communication skills.
• Proficiency with computers, including Microsoft Office.
• Ability to work independently and multitask effectively while maintaining attention to detail.
• Ability to elicit information from and provide information to all team members, caregivers and clients using strong communication skills.

Responsabilidades

• Demonstrates a professional, proactive attitude and maintains effective communication within the hub, with clients, healthcare professionals, field staff, and office teammates.
• Provides excellent customer service to all constituents.
• Ensures HIPAA compliance and adherence to company policy.
• Documents and maintains proficiency in all support functions to ensure smooth office operations.
• Proactively assists candidates through onboarding and tracks pre-assignment and credentialing requirements.
• Ensures timesheets and MaxView hours are accurately processed for payment.
• Performs data entry and validates data for credentialing requirements.
• Coordinates to obtain updated credentials before expiration.
• Adapts to new technology to improve efficiency and patient experience.
• Maintains strong organizational and time management skills to support multiple offices.

Conhecimentos

Communication skills

Verbal communication

Written communication

Attention to detail

Multitasking

Teamwork

Independent work

Formação

High school diploma

Undergraduate degree preferred

Ferramentas

Microsoft Office

Descrição da vaga

Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.

The Onboarding and Credentialing Field Support Specialist provides the highest level of customer service

to caregivers, field staff, clients, patients, offices and coworkers. The Onboarding and Credentialing Field

Support Specialist will contribute to the culture of the office which is defined as being high energy,

having strong accountability, and team orientation while focusing on professional development,

proficiency in essential job functions and continuous improvement.

Essential Duties and Responsibilities:

• Demonstrates a professional, proactive attitude and establishes and maintains effective channels of communication within the hub, as well as with clients, healthcare professionals, field staff, and office-based team members

• Provides excellent customer service to all constituents

• Under the guidance of the Field Support Manager and in accordance with the Accountability

• Document and Company policy, maintains proficiency in all support functions and activities to ensure office operations are met

• Meets and maintains HIPAA regulations

• Proactively assists candidates through the onboarding process by engaging and supporting their progress

• Tracks and monitors all pre-assignment, and contract-specific requirements to ensure compliance prior to activating newly hired healthcare professionals

• Ensures healthcare professionals timesheets and MaxView hours are properly processed for payment with accurate information

• Responsible for data entry, validation of data, and data integrity for all credentialing requirements for healthcare professionals

• Coordinates activities to obtain updated credentials from healthcare professionals prior to expiration

• Adapts to and incorporates the latest technology into daily processes to achieve maximum efficiency and a positive healthcare professional experience

• Displays strong organizational and time management skills to efficiently support multiple offices

• Performs other duties as assigned

Minimum Requirements:

• High school diploma or equivalent degree required. Undergraduate degree preferred

• One year work experience in a team environment preferred

• Excellent verbal and written communication skills

• Proficiency with computers, including Microsoft Office

• Ability to work independently and multitask effectively while maintaining attention to detail

• Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills

At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays

*Benefit eligibility is dependent on employment status.

Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors.

"Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records"

Job Category: Field

Job Function: Field | Operations | Operations

Job Type: Full Time

Setting: Corporate/Field Office

Position Type: Headquarters

Office Number: 0000

Pay Rate: $22 / Hour

Date Posted: 2026-11-04T14:28:56