FSM - Customer Service Team

Amergis Healthcare Staffing; Columbia (MD); Sur place; USD 60 000 - 70 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision plans

401(k) with company match

Paid time off

Résumé du poste

Amergis Healthcare Staffing is seeking a Field Support Manager- Staffing to oversee compliance with regulations, policies, and standards, and to supervise field personnel. You will ensure onboarding, credentialing, HQM metrics, and accurate payroll/billing while collaborating with clients, caregivers, and internal teams.

You will manage office operations, maintain HIPAA compliance, and drive process improvements across the field office in a fast-paced environment.

Qualifications

• Undergraduate degree preferred in Business, Marketing, Management, Communications, Public Relations, Human Resources, Healthcare Administration or licensed RN
• Minimum one year operations or administrative experience in healthcare preferred
• Must meet federal, state, and local requirements
• Must possess and retain knowledge of federal, state, local and accreditation homecare standards
• Supervisory experience preferred
• Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills
• Strong understanding of organizational and financial structure
• Strong interpersonal skills and ability to work in a dynamic, fast paced environment
• Strong organizational skills and attention to detail
• Proficiency with computers, including Microsoft Office

Responsabilités

• Consistently models company’s philosophy of customer service and compliance
• Establishes and maintains effective channels of communication within the office as well as with clients, caregivers, field staff, and team members
• Collaborates with the Business Development, Recruitment, and Clinical team to ensure appropriate and effective operational methods and best practices are used to support the office
• Implements, develops, and oversees best practices, tools, and processes in accordance with company, federal, state, local and accreditation standards
• Demonstrates knowledge of company and office policies and procedures
• Oversees caregiver and field staff onboarding experience including orientation, payroll, credentialing, etc.
• Ensures caregivers and field staff meet all requirements (including C10) prior to working in thefield
• Implements ongoing activities related to Homecare Quality Metrics (HQM) and scorecard management
• Participates in the Compliance Plan Of Correction (CPOC) process
• Interviews and selects new team members
• Manages team member development, including coaching, training and continuing education
• Effectively oversees office payroll and billing processes with accuracy
• Performs payroll and billing quality assurance to ensure that all issues are resolved promptly
• Oversees medical records management processes in compliance with federal, state and local guidelines or regulations
• Oversees office spending/delivery cost
• Coordinates responses and processing of unemployment and workers’ compensation claims
• Monitors office equipment, supplies and usage, and manages the facility in collaboration with the corporate Real Estate team to ensure the office space is in alignment with building policies
• Participates in office Red Zone meetings
• Responsible for working with the Revenue Cycle team at headquarters on the collection process and managing accounts receivable
• Displays effective relationship building skills
• Obtains insurance verifications/denials, authorizations for services, and verifications of eligibility for clients
• Works with the Contracts and Licensing departments to coordinate and maintain proper certifications and licenses
• Manages the grievance process
• Responsible for entering incident reports into database
• Meets and maintains HIPAA regulations in regards to Protected Health Information
• Generates and utilizes reports; payroll, billing, financial, HR, etc.
• Performs other duties as assigned

Connaissances

Customer service

Communication

Supervisory experience

Organizational skills

Microsoft Office

Formation

Undergraduate degree preferred in Business/Management/Healthcare Administration or RN

Outils

Microsoft Office

Description du poste

The Field Support Manger-Staffing oversees and maintains operational compliance with all applicable

federal, state, and local regulations, company policies and procedures, and accrediting organization

standards. The Field Support Manager-Staffing maintains day-to-day supervision and provides

development to the Field Support personnel. The Field Support Manager-Staffing serves as the primary

point of contact for field escalated issues involving team members, caregivers, field staff, and other

customers. The Field Support Manager-Staffing manages ongoing quality, operational excellence and

customer service.

Essential Duties and Responsibilities:

• Consistently models company’s philosophy of customer service and compliance

• Establishes and maintains effective channels of communication within the office as well as with clients, caregivers, field staff, and team members

• Collaborates with the Business Development, Recruitment, and Clinical team to ensure appropriate and effective operational methods and best practices are used to support the office

• Implements, develops, and oversees best practices, tools, and processes in accordance with company, federal, state, local and accreditation standards

• Demonstrates knowledge of company and office policies and procedures

• Oversees caregiver and field staff onboarding experience including orientation, payroll, credentialing, etc.

• Ensures caregivers and field staff meet all requirements (including C10) prior to working in thefield

• Implements ongoing activities related to Homecare Quality Metrics (HQM) and scorecard management

• Participates in the Compliance Plan Of Correction (CPOC) process

• Interviews and selects new team members

• Manages team member development, including coaching, training and continuing education

• Effectively oversees office payroll and billing processes with accuracy

• Performs payroll and billing quality assurance to ensure that all issues are resolved promptly

• Oversees medical records management processes in compliance with federal, state and local guidelines or regulations

• Oversees office spending/delivery cost

• Coordinates responses and processing of unemployment and workers’ compensation claims

• Monitors office equipment, supplies and usage, and manages the facility in collaboration with the corporate Real Estate team to ensure the office space is in alignment with building policies

• Participates in office Red Zone meetings

• Responsible for working with the Revenue Cycle team at headquarters on the collection process and managing accounts receivable

• Displays effective relationship building skills

• Obtains insurance verifications/denials, authorizations for services, and verifications of eligibility for clients

• Works with the Contracts and Licensing departments to coordinate and maintain proper certifications and licenses

• Manages the grievance process

• Responsible for entering incident reports into database

• Meets and maintains HIPAA regulations in regards to Protected Health Information

• Generates and utilizes reports; payroll, billing, financial, HR, etc.

• Performs other duties as assigned

Minimum Requirements:

• Undergraduate degree preferred in Business, Marketing, Management, Communications, Public Relations, Human Resources, Healthcare Administration or licensed RN

• Minimum one year operations or administrative experience in healthcare preferred

• Must meet federal, state, and local requirements

• Must possess and retain knowledge of federal, state, local and accreditation homecare standards

• Supervisory experience preferred

• Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills

• Strong understanding of organizational and financial structure

• Strong interpersonal skills and ability to work in a dynamic, fast paced environment

• Strong organizational skills and attention to detail

• Proficiency with computers, including Microsoft Office

At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays

*Benefit eligibility is dependent on employment status.

Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date.

Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors.

"Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records"

Job Category: Field

Job Function: Field | Management | Management

Job Type: Full Time

Setting: Corporate/Field Office

Position Type: FieldOffice

Office Number: 0000

Pay Rate: $60000 - $70000 / Year

Date Posted: 2026-10-13T19:08:10