Onboarding Account Manager

Solidarity HealthShare; Tempe (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Solidarity HealthShare is seeking a detail-oriented Account Manager to support new Members during onboarding, guiding setup and answering questions. You will ensure Members feel confident using our services and tools, including the Online Portal, while coordinating with internal teams.

The role requires 1–3 years in customer service or onboarding, a bachelor’s degree in communication or business, and strong interpersonal, organizational, and tech skills.

Qualifications

• Must be able to provide proof of eligibility to legally work in the United States.
• Ability to meet or exceed weekly key performance metrics.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Comfortable with technology and customer management systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Positive attitude and commitment to providing outstanding service.

Responsibilities

• Onboard new Members and guide them through setup.
• Answer questions and ensure Members are confident using the Online Portal and خدمات.
• Use CRM and communications to complete tasks, including 24-, 30-, 60-, 90-day check-ins.
• Serve as the point of contact for Members during onboarding.
• Coordinate with internal teams to resolve issues efficiently.
• Proactively reach out to Members to ensure full understanding of Membership.
• Assist Members through their first 90 days and schedule calls as needed.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem-solving

Technology proficiency

Time management

Customer service

Education

Bachelor's degree in communication

Bachelor's degree in business

Job description

Solidarity HealthShare is seeking a detail-oriented Account Manager to support new Members during onboarding, guiding setup and answering questions. You will ensure Members feel confident using our services and tools, including the Online Portal, while coordinating with internal teams.

The role requires 1–3 years in customer service or onboarding, a bachelor’s degree in communication or business, and strong interpersonal, organizational, and tech skills.