ONA Program Supervisor

FALL CREEK FARM & NURSERY; Austin (TX); On-site; USD 57,000 - 75,000; Full time

Benefits offered by this job

100% paid employee health insurance (f

Defined benefit pension plan

Generous time off benefits

Job summary

Health & Human Services Commission (HHSC) in Austin seeks an ONA Operations Manager to lead the Disaster Assistance Grant Program. You will supervise staff, manage budgets and drive policy development for timely, compliant service delivery.

This exempt, full-time role requires program leadership, strategic planning and collaboration with FEMA and state partners to improve client outcomes during disasters.

Qualifications

• Experience in management of a disaster grant program.
• Degree in business, emergency management, criminal justice, or related field.
• Experience supervising or coordinating a team.
• Experience working with federal grants.

Responsibilities

• Oversee day-to-day management of the Disaster Assistance Program.
• Plan, develop and evaluate the program and budgets.
• Provide guidance to staff and coordinate with partners.
• Develop and implement program policy and performance measures.
• Ensure compliance with federal/state regulations.

Skills

Leadership

Budget management

Strategic planning

Communication

Public speaking

Program management

Team building

Grant management

Education

Bachelor's degree in business, emergency management, criminal justice, or related field

Job description

Posting ID21458-Posted09/14/2026-Health & Human Services Comm-Mitigation and Recovery-Business and Financial Operations-c. $5000 - $6999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage .

Functional Title: ONA Program Supervisor
Job Title: Program Supervisor V
Agency: Health & Human Services Comm
Department: Mitigation and Recovery
Posting Number: 21458
Closing Date: 10/14/2026
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Range: $5,098.66-$6,701.75
Pay Frequency: Monthly
Salary Group: TEXAS-B-23
Shift: Day
Additional Shift: None
Telework:
Travel: Up to 20%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 4616 W HOWARD LN BLDG 8
Other Locations: None
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858
9702,16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD,MSSE,MS
SR,OSS,WEPS

The Other Needs Assistance (ONA) Operations Manager works under the general direction of the Section Manager for Mitigation & Recovery. Performs complex managerial work leading the day-to-day operations of the Disaster Assistance Grant Program Other Needs Assistance.

Responsibilities Include interpreting federal and state laws and regulations and department rules and policy as they apply to service delivery; program strategic planning and policy development; oversight of client eligibility determination and client service benefits administration; developing and Implementing best practices; establishing quality assurance and performance measurement tools; developing and managing administrative and client services budgets; and ensuring effective utilization of resources.

Facilitates continuous program and process improvement and identification of opportunities for program operations to improve services, and/or reduce costs; establishing and evaluating program operations and service delivery benchmarks.

Coordinates with FEMA, the Governor’s Office, Texas Division of Emergency Management, federal, state and local government officials, private sector partners, and community organizations during federal or state declared disasters.

Works under minimal direction with extensive latitude for use of initiative and independent judgment.

Essential Job Functions (EJFs):

This position will provide guidance and direction to temporary staff and will be responsible for supervising temporary staff hired to support program during a disaster. HHSC temporary staff hired for a disaster may stay on for up to 18 months. There may be multiple disasters overlapping. Amount of staff to report to position will vary depending on size of disaster. Provides day-to-day management of the Disaster Assistance Program. Oversees the planning, development and evaluation of the program. Manages the development and Implementation of program policy and budgets to promote effective administration and delivery of programs.25%

Oversees, Implements, and monitors program Initiatives. Plans, Implements and manages programs to meet goals and objectives. Makes program management decisions Impacting service delivery design, service providers, and clients. Reviews and evaluates impact of proposed federal and state laws on program objectives.35%

Provides effective guidance and direction to regular status and temporary staff, contract and administrative staff. Provides consultative and technical assistance to state and federal agencies and stakeholder organizations in the interpretation and applicability of federal and state regulations governing the Disaster Assistance Programs. Coordinates with federal and state partners on decisions affecting client outcomes. Prepares program reports, provides presentations, and other information to federal, state and local partners. Prepares responses to requests by legislators and other public officials.15%

Develops and manages grants; manages and monitors contracts. Monitors compliance with federal regulations, standards and other program guidelines. Coordinates with federal agencies to assure program policies, standards, and activities conform to federal program requirements. Identifies gaps and recommends improvements.15%

Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Support of response and recovery efforts during a disaster may include representation at the State Operations Center, FEMA Disaster Recovery Center or Joint Field Office. Frequency of contacts is at least daily. Such participation may require an alternate shift pattern assignment and/or location.10%

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• federal and state laws, regulations and requirements related to programs.
• contract management, contract monitoring, grant development and grant management for federal programs.
• strategic planning, budget management, and human resource management
• principles of leadership and how to effectively interact with various leadership styles
• process improvement or quality assurance systems Skill in managing multiple and competing priorities.
• state procurement practices, statutes, rules and regulations.
• Incident Command System (ICS) which supports the response and recovery management activity.

Skill in:

• identifying problems, evaluating alternatives, and implementing solutions.
• communication and public speaking.
• working collaboratively and cooperatively with diverse groups.

Ability to:

• establish goals and objectives.
• interpret data and develop effective operating procedures.
• organize and present information effectively, both orally and in writing.
• comprehensively and accurately evaluate reports.
• plan, assign, and evaluate the work of others.
• establish effective working relationships with staff at all levels of an organization, agencies, providers, stakeholders and elected officials.
• build effective work teams.
• make timely and effective decisions and produce results through planning and evaluation of policies and programs.
• develop and implement effective customer service systems.

Registrations, Licensure Requirements or Certifications:

Graduated from four-year college or university with a degree in business, emergency management, criminal justice, or related field. Emergency management experience.

Experience working with or preparing federal grants. Experience supervising or coordinating a team of individuals.

Experience may substitute for a year of college in Emergency Management, Business or Criminal Justice on a year for year basis up to four years.

Management experience above the first line supervisor level.

Initial Screening Criteria:

Experience in the management of a program relevant to disaster grant management.

Graduation from an accredited four-year college or university with major coursework in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another.

Active Duty, Military, Reservists, Guardsmen, and Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions .

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.