On-Site Training & Performance Coach

BOP The Board of Pensions of the Presbyterian Church (USA); United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b)(9) retirement savings plan

Generous paid time off

Job summary

BOP The Board of Pensions of the Presbyterian Church (USA) is seeking a Specialist who will develop and execute training content for their assigned team. This role includes acting as a performance coach and supporting specific training to ensure service excellence in the Plan Operations department.

The ideal candidate will have a Bachelor's degree in training or education and at least 3 years of relevant experience, along with strong communication skills and proficiency in Microsoft Office.

This position is based at the Philadelphia office, requiring on-site attendance Tuesday through Thursday.

Qualifications

• 3 or more years of experience in training and education.
• Exceptional proficiency in Microsoft Office applications.
• Experience with e-learning course development.

Responsibilities

• Develop and execute training content for assigned team.
• Ensure employees have the skills to resolve service-related issues.
• Provide effective peer leadership through training and coaching.

Skills

E-learning authoring platform

Microsoft Office applications

Training and education

Customer care technologies

Communication skills

Education

Bachelor’s degree in training or education

Tools

Salesforce Service Cloud

Job description

BOP The Board of Pensions of the Presbyterian Church (USA) is seeking a Specialist who will develop and execute training content for their assigned team. This role includes acting as a performance coach and supporting specific training to ensure service excellence in the Plan Operations department.

The ideal candidate will have a Bachelor's degree in training or education and at least 3 years of relevant experience, along with strong communication skills and proficiency in Microsoft Office.

This position is based at the Philadelphia office, requiring on-site attendance Tuesday through Thursday.