On-Site Tech Support & Customer Care Specialist

afniexternalcareers; Tucson (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Paid time off

Health benefits

Dental/Vision

401k with matching

Tuition reimbursement

Job summary

Afni in Tucson is seeking a Tech Support Representative to deliver world-class customer service for telecommunications customers. This on-site role emphasizes first-call resolution, troubleshooting, and upselling opportunities while handling inbound calls and processing orders.

You will receive paid training, a supportive team, and benefits after training, including paid time off, health benefits, and a 401(k).

Qualifications

• Six months of customer service experience.
• Must be 18 years of age.
• GED or High School Diploma.
• Must be legally permitted to work in the United States.

Responsibilities

• Provide world-class customer service to inbound callers.
• Troubleshoot and resolve customer concerns with empathy and efficiency.
• Process orders and update accounts/records.
• Multitask effectively with strong attention to detail.

Skills

Customer service

Troubleshooting

Empathy

Multitasking

Attention to detail

Inbound calls

Education

GED or High School Diploma

Job description

Afni in Tucson is seeking a Tech Support Representative to deliver world-class customer service for telecommunications customers. This on-site role emphasizes first-call resolution, troubleshooting, and upselling opportunities while handling inbound calls and processing orders.

You will receive paid training, a supportive team, and benefits after training, including paid time off, health benefits, and a 401(k).