On-Site Systems Engineer — Imaging & IT Ops (Evening Shift)

Iron Mountain Incorporated; Jessup (MD); On-site; USD 68,000 - 86,000; Full time

Benefits offered by this job

Health, wellness & retirement plans on

Flexible vacation

Career development & advancement

Competitive salary

Job summary

Iron Mountain Incorporated in Jessup, MD, is seeking a Systems Engineer for on-site support in an imaging center and central imaging infrastructure. The role requires handling hardware, software, scanners, and file transfer systems, with a focus on maintaining SLA performance.

The candidate should have a Bachelor's degree or 5+ years IT experience, strong Windows/SQL/AD proficiency, and experience with Kofax imaging software.

Qualifications

• Bachelor's degree (B.A./B.S.) from a four-year college or university OR over 5 years of dedicated IT industry work experience.
• Extensive experience with Windows 10/11, Windows Server 2016, SQL Database, and Active Directory.
• Direct experience deploying and troubleshooting Kofax and performing Batch class deployments.

Responsibilities

• Provide on-site support at the Jessup imaging center and support the central imaging and file transfer environments (FISMA/IMGS).
• Take day-to-day operational ownership of hardware and software including high-speed scanners and file transfer management.
• Lead daily maintenance activities to ensure IT operations meet project SLAs and stay available.
• Manage escalations and participate in off-hour on-call support.
• Onboard new Digital Solutions customers and process change requests for existing accounts.

Skills

Windows 10/11

Windows Server 2016

SQL Database

Active Directory

PowerShell scripting

Networking fundamentals

Project & program management

Communication skills

On-site IT support

Education

Bachelor's degree or 5+ years IT experience

Tools

Kofax imaging software

Batch deployment tooling

Job description

Iron Mountain Incorporated in Jessup, MD, is seeking a Systems Engineer for on-site support in an imaging center and central imaging infrastructure. The role requires handling hardware, software, scanners, and file transfer systems, with a focus on maintaining SLA performance.

The candidate should have a Bachelor's degree or 5+ years IT experience, strong Windows/SQL/AD proficiency, and experience with Kofax imaging software.