On-Site Support Technician

Nexus Technologies Llc; Saint Michaels (MD); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

PTO 4 weeks

7 holidays

Life Insurance

Disability

401k match

EAP

Pluralsight access

Academy programs

Job summary

NexusTek seeks an on-site Support Technician to join our hospitality technology team in St. Michaels, MD. You’ll troubleshoot and resolve client IT issues, manage Active Directory, Office 365, VMware, and network infrastructure, and ensure PCI compliance.

This role emphasizes strong customer service, clear communication, and working effectively at client sites in a fast-paced hospitality environment. You will engage with hotel teams to deliver lasting IT solutions, document actions, and

Qualifications

• Experience providing on-site IT support in hospitality or similar fast-paced environments.
• Ability to communicate clearly with clients and teams, and to document issues and resolutions.
• Familiarity with Windows Server, Azure, Office 365, VMware, and basic networking concepts.

Responsibilities

• Communicate regularly with hotel clients to understand technology needs and concerns.
• Analyze information, identify current and potential problems, and propose solutions.
• Ensure computer and network operations are monitored and backups/recovery functions are performed regularly.
• Act as liaison between hotel customers and internal teams to coordinate support.
• Implement and verify PCI compliance and security for client environments.

Skills

Client communication

Troubleshooting

Networking basics

Team collaboration

Tools

Cisco devices

Meraki devices

HP servers

Lenovo hardware

Job description

Working hours:

Monday – Friday 8:00 am – 5:00 pm

Weekend hours needed in the event any any emergencies (limited)

Weekend hours needed in the event any any emergencies (limited)

Dress Code:

Business casual (no jeans)

Location requirements:

This position requires working 100% onsite at one of our client sites in St. Michaels, MD (21663).

Why this job is exciting

Do you want to leverage your technical expertise? This on-site Support Technician roles does just that in a dynamic hospitality technology environment where you'll directly impact client success through innovative problem-solving. You'll work with cutting-edge systems—from Microsoft Azure and Office 365 to VMware and Cisco networks—while developing specialized knowledge in hospitality applications and PCI compliance that will enhance your professional growth. This role offers the perfect blend of technical challenges and client relationship management, allowing you to see the direct impact of your work while building valuable industry-specific expertise that sets you apart in the IT field.

Who you are

You are a proactive and detail-oriented break-fix IT professional who excels at understanding client technology needs and delivering effective solutions. You communicate clearly and build strong relationships, ensuring the smooth operation, security, and integrity of complex IT systems in a fast-paced hospitality environment. Your expertise spans Microsoft products, networking, virtualization, and compliance, enabling you to support and enhance critical business operations with exceptional customer service.

You know how to:

• Communicate regularly with our clients and their teams to understand theirtechnologyneeds and concerns.
• Analyze information, identify current and potential problems, and propose solutions.
• Ensure that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis.
• Effectively act as liaison between hotel customers and our teams.
• Implement the daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable business operations for our clients.
• Support active directory (creating and modifying GPO’s and scripts), email systems (i.e. Office 365), virtualization, monitoring and remote management software.
• Identify and correct all LAN and WAN issues.
• Communicate effectively and you have the ability to provide exceptional customer service to our entire hotel portfolio.

You have skills in the following technologies:

• Knowledge of computers, servers, and networks
• Knowledge of the following software and hardware:
  • Microsoft Products (Windows Server 2012 - 2019, Windows 10, Azure, SharePoint, Office 365, Etc...)
  • VMWare
  • Cisco, Meraki, HP, and Lenovo (servers, switches, WAP’s, workstations, security appliances, etc.)

Knowledge of the following list below preferred for the candidate:

• Hospitality driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)
• Advanced understanding of DHCP, DNS, and IP protocols.

Pay and Benefits

This is a full-time position located in the United States and performed ONSITE .

Estimated Starting Salary/Wage Range: $33.00 to $36.00 hourly , less applicable withholdings and deductions, paid are paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Interview Process

Application Stage - Thanks for showing interest by submitting your application!

Screening Stage - Let's get to know each other!

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
• 20-minute recruiter screening to introduce you to NexusTek, discuss your qualifications, and answer questions

Interview Stage – We’ll dive into your experience more in depth

• 1- hour interview with the Hiring Manager
• 1-hour on-site interview with the client
• References: 3 professional references with at least one being someone who directly managed you
• You are welcome to request additional conversations with team members you didn’t get to meet during the process

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NexusTek participates in E-Verify for all US Employees