On-site Support Agent

Randstad USA; Pleasanton (CA); On-site; USD 47,000 - 48,000; Full time

Job summary

Randstad USA in Pleasanton, CA is seeking an On-Site Support Agent to coordinate live transportation operations for high-profile events and projects. You will be the boots-on-the-ground coordinator ensuring safe, organized, and efficient movement of passengers, shuttle fleets, and drivers.

The role is on-site with multiple shifts (morning, evening, overnight) and weekend requirements. Must have a High School diploma and strong communication, problem-solving, and customer service skills.

Qualifications

• High school diploma or equivalent.
• Entry-level position.
• Excellent communication and problem-solving skills.

Responsibilities

• Coordinate onsite transportation operations to ensure safe, organized passenger movement.
• Check in drivers and passengers using designated apps to confirm rider/trip information.
• Dispatch drivers and vehicles according to fixed schedules and plans.
• Direct ingress/egress flow for buses, shuttles, and pedestrian traffic at sites.
• Ensure signage, staging, queues, and flow markings are clear.
• Assign and monitor vehicle staging locations for loading and departure.
• Serve as onsite point of contact for drivers and passengers with directions.
• Monitor operations for delays or safety concerns and escalate as needed.
• Maintain real-time communication with operations teams.

Skills

Customer Service

Customer support

Active Listening

Education

High School

Job description

• Pay Rate: $35.00 / hour
• Job Type: Full-Time / Part-Time / Event-Based
• Shifts: Multiple Shifts Available (Morning, Evening, Overnight) - Weekend requirements as well
• Location: On-Site (Event & Project Venues) Pleasanton, CA

Job Summary We are seeking reliable, sharp, and proactive On-Site Support Agents to coordinate live transportation operations for upcoming high-profile events and projects. In this role, you will be the boots-on-the-ground coordinator ensuring safe, organized, and efficient movement for passengers, shuttle fleets, and drivers.

Qualifications & Requirements

• Experience: Previous experience in event operations, logistics, transportation coordination, crowd control, or high-volume customer service preferred.
• Tech-Savvy: Comfortable using mobile devices, logistics apps, and digital check-in tools in real time.
• Communication Skills: Verbal communication skills with the confidence to direct vehicle and pedestrian traffic assertively yet politely.
• Physical Ability: Able to stand, walk, and work outdoors for extended periods during shift hours in varying weather conditions.
• Problem-Solving: Ability to stay calm under pressure, think quickly on your feet, and adapt to shifting schedules or live operational delays.

salary: $34.99 - $35 per hour

shift: First

work hours: 5 AM - 10 PM

education: High School

Responsibilities

• Coordinate onsite transportation operations to ensure safe, organized, and efficient passenger movement during events and projects.
• Check in drivers and passengers using designated apps/tools to confirm accurate rider and trip information.
• Dispatch drivers and vehicles according to fixed schedules and operational plans.
• Direct ingress and egress flow for large groups of buses, shuttles, and passenger traffic at event sites.
• Ensure appropriate signage, staging, queue lines, and passenger flow markings are in place and clearly visible.
• Assign and monitor vehicle staging locations to maintain orderly loading and departure operations.
• Serve as an onsite point of contact for drivers and passengers by answering basic logistical questions and providing directions.
• Monitor operations for delays, safety concerns, or discrepancies and elevate issues promptly to management.
• Maintain real-time communication with operations teams through approved communication channels and reporting procedures.

The essential functions of this role include:

• working weekends

Skills

• Customer Service
• Customer support
• Active Listening

Qualifications

• Years of experience: 0 years
• Experience level: Entry Level

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Experience

• Entry Level

Education

• High School (required)