On-site Sportsbook Supervisor — Lead & Elevate Bets

Caesars Entertainment; St. Louis (MO); On-site; USD 52,000 - 68,000; Full time

Job summary

Caesars Entertainment in St. Louis, MO, is hiring a Sportsbook Supervisor for full-time, on-site at Horseshoe St Louis. You will lead a fast-paced retail sportsbook team, ensuring exceptional customer service and compliance with gaming regulations.

Reporting to the District Manager, you will manage staff, monitor labor costs, mentor ticket writers, and drive promotions to maximize profitability while maintaining integrity of wagering.

Qualifications

• Prior work experience in a sportsbook or retail gaming environment preferred.
• Ability to motivate, lead, and mentor staff members.
• Strong communication skills, both written and verbal.
• Professional appearance and demeanor.
• Self-starter attitude with initiative.

Responsibilities

• Help the Book Manager maximize profitability of the sports book.
• Manage labor costs and inventory controls.
• Hold regular meetings with sports book leadership to drive strategic initiatives.
• Mentor employees to improve ticket writing.
• Motivate staff to deliver high levels of customer service.
• Handle escalated customer complaints/issues as needed.
• Ensure staff follow company and state gaming agency rules.

Job description

Caesars Entertainment in St. Louis, MO, is hiring a Sportsbook Supervisor for full-time, on-site at Horseshoe St Louis. You will lead a fast-paced retail sportsbook team, ensuring exceptional customer service and compliance with gaming regulations.

Reporting to the District Manager, you will manage staff, monitor labor costs, mentor ticket writers, and drive promotions to maximize profitability while maintaining integrity of wagering.