On-Site Solutions Manager

WCM White Cap Management LLC; Romeoville (IL); On-site; USD 103,000 - 155,000; Full time

Job summary

White Cap Supply Holdings, LLC seeks a seasoned On-Site Solutions Operations Leader to direct all workflows and team activities for seamless program execution at assigned locations. The role includes managing MVR checks when applicable and ensuring safe, efficient jobsite operations.

You will coordinate delivery logistics, support customers, maintain showroom areas, analyze reports, and oversee staffing and performance to drive program success. This is an on-site position based in Illinois.

Qualifications

• Experience leading diverse teams toward operational excellence.
• Knowledge of driving productivity and managing expenses.
• Familiarity with EHS regulations and safety standards.

Responsibilities

• Coordinate On-Site Solutions delivery logistics to ensure material flow to the jobsite.
• Assist customers with material selection, process purchases, and place delivery orders from the jobsite.
• Maintain relationships with general contractors, subcontractors, and jobsite leadership.
• Monitor inventory levels, manage replenishment and transfers, optimize product mix.
• Stock and organize On-Site showroom, conex, and laydown yard for a professional workspace.
• Run and analyze On-Site reports to support revenue recognition and program performance.
• Enter orders and submit POs; provide coverage for inside sales during busy periods.
• Oversee On-Site staffing, coaching, and day-to-day performance management.
• Ensure safety compliance across On-Site locations per EHS standards.

Skills

Leadership

Customer service

Productivity optimization

Expense management

Operational processes

Team management

Safety & EHS knowledge

Education

BS/BA in related discipline

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for directing all operational workflows and team activities to ensure seamless execution of On‑Site Solutions programs at assigned locations. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

Major Tasks, Responsibilities and Key Accountabilities

• Coordinate and support all On‑Site Solutions delivery logistics to ensure accurate, timely material flow to the jobsite.
• Assist On‑Site customers with material selection, process purchases, and place delivery orders directly from the jobsite.
• Maintain strong relationships with general contractors, subcontractors, and jobsite leadership to consistently uphold On‑Site service expectations.
• Monitor On‑Site inventory levels, manage replenishment and transfers, and work with account managers and customers to determine the optimal product mix for each job site.
• Stock, organize, and maintain the cleanliness of the On‑Site showroom, conex, and laydown yard to ensure a professional and efficient workspace.
• Run and analyze key On‑Site operational reports—such as open orders and order exceptions—to support accurate revenue recognition and program performance.
• Support account managers by entering orders, submitting purchase orders, and ensuring accurate documentation of On‑Site activity.
• Provide coverage for inside sales functions, including fielding customer calls through branch landlines, during slower On‑Site periods or when branch staff are out.
• If a company vehicle is provided, pick up and deliver urgent hot‑rush orders and special‑request items from off‑site locations to the jobsite.
• Oversees On‑Site team staffing and performance, including hiring, coaching, training, and day‑to‑day performance management for jobsite‑based personnel.
• Communicates, reinforces, and monitors safety compliance at all On‑Site locations, ensuring adherence to White Cap EHS standards and jobsite‑specific safety requirements.
• Drives productivity and operational excellence across On‑Site programs, ensuring adherence to program guidelines, operational processes, and expense targets.
• Manages On‑Site financial performance, including program‑level P&L awareness, inventory accuracy, AR coordination, and periodic program audits or operational reviews.
• Champions customer service excellence on the jobsite, resolves service issues, and builds strong relationships with general contractors, subcontractors, and key customer stakeholders.
• Primarily based in an On‑Site conex or indoor jobsite workspace, with conditions generally comfortable.
• Nature and Scope Solutions require analysis and investigation.
• Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.
• Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

Work Environment

• Located in a comfortable indoor area.
• Any unpleasant conditions would be infrequent and not objectionable.
• Ability to lift and carry up to 50 pounds in a physical environment.
• Ability to stand for periods of time up to and exceeding 60 minutes.
• Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline.
• Generally 7+ years of experience in a related field.
• May require certification.
• Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

• Experience managing diverse teams and guiding them towards operational excellence.
• Proficiency in driving productivity, managing expenses, and optimizing operational processes.
• Knowledge of EHS regulations and experience ensuring safety standards in the workplace.
• Strong customer service orientation with the ability to build and maintain customer relationships.
• Ability to collaborate with sales teams to drive sales training, achieve targets, and support sales activities.

For Illinois job seekers:

Pay Range $103,400.00-$155,100.00 Annual Illinois law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors.

White Cap and its affiliates serve as a one‑stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non‑residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com.