On-Site Service Representative (Full Time)

W. W. Grainger; Madison Heights (MI); On-site; USD 30,000 - 44,000; Full time

Job summary

W.W. Grainger, Inc. in Michigan is hiring an On-Site Service Representative (full time) to stock customer locations, assist with inventory, and deliver outstanding service.

The OSR will follow routes, resolve issues, and work with sales partners to expand Grainger’s MRO solutions. Applicants should have at least 3 years in a selling or service environment, a high school diploma, and a valid driver's license.

Qualifications

• 3 years of experience in selling or service environment.
• High School Diploma or equivalent required.
• Ability to lift 25 to 60 lbs and perform in physical conditions.
• Collaboration and problem-solving skills.
• Valid driver's license in state of residence and auto insurance.

Responsibilities

• Receive and stock purchased product at customer locations and monitor stocking levels.
• Resolve customer problems promptly to retain loyalty.
• Follow route defined by routing software and maintain guides.
• Identify opportunities to improve productivity, processes and cycle time.
• Adhere to safety and inspection requirements at the site.
• Help create new orders by engaging customers for additional product needs.
• Probe customer needs during visits and collaborate with sales partners.

Skills

Customer service

Inventory management

Route planning

Education

High School Diploma or equivalent

Job description

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On-Site Service Representative (Full Time)

Location: MADISON HEIGHTS, MI, US, 48071-1449

Work Location Type: Onsite

About Grainger:

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visit www.grainger.com .

Compensation:

This position is hourly. The anticipated base pay compensation range for this position is $21.54 to $32.26 per hour.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

-The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

-The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

-Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

We're hiring afull-time On-Site Service Representative in the Auburn Hils, Troy, & Lake Orion, MI area.

The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

You Will:

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

You Have:

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/ or work in difficult positions.
• Collaboration and problem-solving skills.
• Handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.
  

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.