On-Site Service Representative (Full Time)

W. W. Grainger; BLOOMINGTON (MN); Hybrid; USD 78,799,000 - 100,003,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer contribution

PTO and company holidays

Tuition reimbursement

Student loan refinancing

Financial counseling

Job summary

W.W. Grainger, Inc. is hiring an On-Site Service Representative (Full Time) in Bloomington, MN. The role involves stocking products at customer locations, maintaining inventory levels, and delivering outstanding customer service as part of Grainger's MRO solutions.

The position requires 3 years of experience in selling or service, a high school diploma or equivalent, and the ability to lift 25–60 lbs. A valid driver's license and insurance are required. Benefits start on day one.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60 lbs and/or work in difficult positions.
• Valid driver's license in state of residence and insurance.
• Collaborative and problem-solving skills.

Responsibilities

• Receive and stock purchased product in designated customer locations.
• Ensure stocking levels by scanning and inventory depletion.
• Resolve customer problems promptly to retain loyalty.
• Follow routing software and maintain route guides.
• Identify opportunities to improve productivity and cycle time.
• Comply with safety and inspection requirements.
• Help create new orders by engaging with customers.
• Engage with sales partners to expand Grainger offerings.

Skills

Service experience

Driver's license

Collaboration

Problem-solving

Education

High School Diploma or equivalent

Job description

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On-Site Service Representative (Full Time)

Location: BLOOMINGTON, MN, US, 55420-1249

Work Location Type: Onsite

About Grainger:

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visit www.grainger.com .

Compensation:

This position is hourly. The anticipated base pay compensation range for this position is $27.50 to $34.90 per hour.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

We're hiring afull-time On-Site Service Representative in Burnsville, Lakeville, & Shakopee, MN area.

The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

You Will:

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

You Have:

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/ or work in difficult positions.
• Collaboration and problem-solving skills.
• Handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.