On-Site Service Representative (Full Time) Macedonia, OH

W. W. Grainger; Macedonia (OH); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Insurance from day one

401(k) match

Paid time off

Employee discounts

Job summary

W. W. Grainger, Inc.

is hiring a full-time On-Site Service Representative in the Macedonia, OH area. You will manage customer inventory, stock products, and provide outstanding service during site visits, helping customers optimize their MRO solutions. The role supports sales and account growth through KeepStock, partners with sales to expand Grainger offerings, and requires a high school diploma, 3 years of selling or service experience, the ability to lift 25–60 lbs, and a valid driver's

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60 lbs and/or work in difficult positions.

Responsibilities

• Receive and stock purchased product at customer locations and maintain stock levels.
• Resolve customer problems promptly to retain loyalty.
• Follow routes defined by routing software and keep route guides up to date.
• Identify opportunities to improve productivity, processes, and cycle times.
• Help create new orders by engaging with customers to identify needs.

Skills

Customer service

Sales experience

Valid driver's license

Route delivery

Education

High School Diploma

Job description

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On-Site Service Representative (Full Time) Macedonia, OH

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com .

Compensation:

This position is hourly. The anticipated base pay compensation range for this position is $21.54 to $26.93 per hour.

Rewards and Benefits:

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).

-The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

-The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

-Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

We're hiring a full-time On-Site Service Representative in the Macedonia, OH area.

The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

You Will:

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

You Have:

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/ or work in difficult positions.
• Collaboration and problem-solving skills.
• Handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.