On-Site Service Engineer (3rd Shift)

PDC Protedyne Corporation; Tampa (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

STD/LTD

401(k)

Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp is seeking an On‑Site Service Engineer (3rd Shift) to join our Tampa, FL team. The role involves installation, preventive maintenance, troubleshooting, and support for complex laboratory automation systems in customer environments.

Travel responsibilities and a 3rd shift schedule are included to ensure service continuity. Qualified candidates will have extensive hands-on experience with automation, instruments, and diagnostic tools, plus strong communication skills.

Qualifications

• High school diploma with 7+ years in automation, instrumentation, or field service.
• Associate degree with 3+ years in automation/field service.
• Bachelor’s degree with 1+ year in automation and 3+ years field service experience.

Responsibilities

• Install and service laboratory automation systems at customer sites.
• Perform FAT/SAT, qualification, and validation activities.
• Troubleshoot and repair automation equipment and provide customer training as needed.
• Document service activity and communicate issues and resolutions to management.

Skills

Troubleshooting

Root-cause analysis

Customer service

Documentation

Education

High school diploma

Associate degree in Engineering Technology/Electronics/Mechanical Technology/BME

Bachelor’s degree in Engineering/Engineering Technology/Electronics/Mechanical/BME

Tools

Oscilloscopes

Digital multimeters (DVMs)

Microsoft Office (Excel/Word/Outlook)

Job description

Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives. Labcorp is seeking a On‑Site Service Engineer (3rd Shift) to join our team in Tampa, FL. Location: Tampa, FL (On‑Site) Schedule: This is a full time position assigned to a third shift schedule. Standard hours are Monday through Friday, 12:00 a.m. to 8:30 a.m. Business needs may occasionally require weekend, after‑hours, or emergency support. Travel: Approximately 25% domestic travel required.

Job Responsibilities

• Execute Factory Acceptance Testing (FAT) of laboratory automation equipment at Protedyne’s manufacturing facility in Windsor, CT.
• Install laboratory automation instruments at customer locations and perform Site Acceptance Testing (SAT).
• Perform preventive maintenance on laboratory automation equipment according to established schedules.
• Conduct equipment qualification and validation testing.
• Troubleshoot, diagnose, and repair automation instruments and systems.
• Provide emergency service support and repairs as requested by customers.
• Maintain assigned inventory and ensure inventory accuracy.
• Document and communicate customer feedback, service issues, and resolutions to the Customer Care Manager.
• Deliver customer support in laboratory and production environments.
• Complete service‑related documentation, including time reports, expense reports, inventory reports, equipment checklists, and field service reports.
• Provide operator training on system operation and maintenance as needed.
• Support field upgrades, enhancements, and equipment improvements.
• Perform additional duties as assigned.

Minimum Qualifications

• High school diploma with 7+ years of experience supporting automation systems, instrumentation, or field service operations.
• Associate degree in Engineering Technology, Electronics, Mechanical Technology, or Biomedical Equipment Technology with 3+ years of experience supporting automation systems, instrumentation, or field service operations.
• Bachelor’s degree in Engineering, Engineering Technology, Electronics, Mechanical Engineering, or Biomedical Engineering with 1+ year of experience supporting automation systems, instrumentation, or field service operations and 3+ years of field service experience supporting complex automation systems.
• 3+ years of experience troubleshooting electrical, pneumatic, and mechanical systems.
• 1+ year of experience using diagnostic and testing equipment including digital voltmeters (DVMs), oscilloscopes, micrometers, or similar instrumentation.
• 1+ year of experience with Microsoft Office applications including Excel, Word, and Outlook.
• 1+ year of experience performing equipment installation, repair, preventive maintenance, qualification, or validation activities.
• Ability to lift and carry 50 pounds or more on a regular basis.

Preferred Qualifications

• 1+ year of field service experience supporting medical, laboratory, diagnostic, or healthcare automation systems.
• 1+ year of experience performing Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), equipment qualification, or validation activities.
• 1+ year of experience providing customer training on technical equipment or instrumentation.
• 1+ year of experience supporting laboratory automation, robotic systems, or automated instrumentation platforms.

Additional Job Standards

• Technical Skills
  • Working knowledge of troubleshooting and root‑cause analysis methodologies.
  • Ability to diagnose issues remotely based on customer‑reported symptoms.
  • Ability to triage service requests and develop solutions that minimize operational downtime.
  • Ability to instruct customers on equipment operation and maintenance procedures.
• Customer Service & Communication
  • Strong customer relationship and customer satisfaction skills.
  • Strong interpersonal and communication skills.
  • Ability to communicate technical information effectively to customers and internal stakeholders.
• Problem Solving & Decision Making
  • Strong analytical and problem‑solving capabilities.
  • Ability to make sound technical decisions in field service environments.
  • Ability to work independently with minimal supervision.
• Professionalism
  • Ability to maintain a professional demeanor in demanding customer environments.
  • Commitment to continuous learning and technical skill development.

About the Role

The On‑Site Service Engineer is responsible for providing installation, preventive maintenance, troubleshooting, repair, qualification, validation, and customer support services for complex laboratory automation systems. This role serves as a key customer‑facing technical resource, ensuring equipment performance, reliability, and operational continuity while supporting customers through service, training, and technical expertise. The position requires independent judgment, strong technical troubleshooting skills, and a commitment to delivering exceptional customer support in a fast‑paced environment.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, pleaseclickhere.

Equal Opportunity Employer

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.