On-Site Sales & Service Leader — Beauty Retail

SEPHORA; Cumming (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sephora in Cumming, GA is seeking a Sales and Service Leader to drive exceptional client experiences and sales on the shop floor. You will coach beauty advisors, model top-tier client interactions, and oversee daily service standards, while collaborating with store leadership on initiatives.

The role requires retail leadership experience, strong communication, and a passion for delivering inclusive, attentive service to diverse clients. This is a full-time on-site position.

Qualifications

• Leadership with coaching, delegation and performance feedback.
• Focus on customer service and customer satisfaction.
• Experience training team members on products, services and selling skills.
• Excellent communication, verbal and written, with active listening.
• Retail or hospitality background with sales-driven mindset.
• Strong problem-solving and adaptability in fast-paced environments.
• Comfortable on-site, standing for long periods, with flexible evenings/weekends/holidays.
• High school diploma or equivalent; business/marketing education is a plus.

Responsibilities

• Supervise floor operations and resolve client concerns.
• Maintain merchandising and visual standards.
• Partner with store leadership to implement company initiatives.
• Coach and train beauty advisors and model best-in-class client interactions.
• Monitor store metrics to meet sales and service goals.

Skills

Supervisory Skills

Customer Service

Training Team Members

Communication Skills

Retail Experience

Problem Solving

Flexible Scheduling

Education

High School Diploma

Business/Marketing education (a plus)

Job description

Sephora in Cumming, GA is seeking a Sales and Service Leader to drive exceptional client experiences and sales on the shop floor. You will coach beauty advisors, model top-tier client interactions, and oversee daily service standards, while collaborating with store leadership on initiatives.

The role requires retail leadership experience, strong communication, and a passion for delivering inclusive, attentive service to diverse clients. This is a full-time on-site position.