On-Site Sales & Service Leader — Beauty Retail

SEPHORA

Cumming (GA)

On-site

USD 55,000 - 75,000

Full time

31 hours ago
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Job summary

Sephora in Cumming, GA is seeking a Sales and Service Leader to drive exceptional client experiences and sales on the shop floor. You will coach beauty advisors, model top-tier client interactions, and oversee daily service standards, while collaborating with store leadership on initiatives.

The role requires retail leadership experience, strong communication, and a passion for delivering inclusive, attentive service to diverse clients. This is a full-time on-site position.

Qualifications

  • Leadership with coaching, delegation and performance feedback.
  • Focus on customer service and customer satisfaction.
  • Experience training team members on products, services and selling skills.
  • Excellent communication, verbal and written, with active listening.
  • Retail or hospitality background with sales-driven mindset.
  • Strong problem-solving and adaptability in fast-paced environments.
  • Comfortable on-site, standing for long periods, with flexible evenings/weekends/holidays.
  • High school diploma or equivalent; business/marketing education is a plus.

Responsibilities

  • Supervise floor operations and resolve client concerns.
  • Maintain merchandising and visual standards.
  • Partner with store leadership to implement company initiatives.
  • Coach and train beauty advisors and model best-in-class client interactions.
  • Monitor store metrics to meet sales and service goals.

Skills

Supervisory Skills
Customer Service
Training Team Members
Communication Skills
Retail Experience
Problem Solving
Flexible Scheduling

Education

High School Diploma
Business/Marketing education (a plus)

Job description

Sephora in Cumming, GA is seeking a Sales and Service Leader to drive exceptional client experiences and sales on the shop floor. You will coach beauty advisors, model top-tier client interactions, and oversee daily service standards, while collaborating with store leadership on initiatives.

The role requires retail leadership experience, strong communication, and a passion for delivering inclusive, attentive service to diverse clients. This is a full-time on-site position.

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