On-Site & Remote IT Support Specialist

Goodwill-of-Greater-Washington-; Washington (District of Columbia); On-site; USD 48,000 - 64,000; Full time

Job summary

Goodwill of Greater Washington is seeking an IT Support Specialist to deliver high-level customer service for IT issues across our retail locations. The role involves remote and on-site support, problem isolation, and timely resolutions, with travel to store locations required.

The ideal candidate has a High School Diploma (A+ preferred), strong Microsoft Office skills, basic troubleshooting, and experience in a fast-paced helpdesk or support center environment.

Qualifications

• Must have own reliable transportation and be able to drive to Goodwill market locations.

Responsibilities

• Provide remote/in-person technical assistance for computer systems, software, and hardware.
• Manage and track issues to ensure timely resolution.
• Travel to store locations to provide hands-on support.
• Respond to emails and calls from internal customers seeking help.
• Log all requests into the helpdesk system.
• Troubleshoot hardware and software problems and provide user training.
• Escalate problems to other support personnel when needed.
• Provide first-level telephone, email, and web support for IT systems.
• Follow up to ensure issues are resolved.

Skills

Reliable transportation

Microsoft Office

Basic troubleshooting

Detail-oriented

Multitasking

Self-motivated

Break/fix skills

Customer service

Communication

Store-site travel

Education

High School Diploma or equivalent

A+ Certification

Tools

Helpdesk software/ticketing

Windows OS

POS systems experience

Remote support tools

Job description

Goodwill of Greater Washington is seeking an IT Support Specialist to deliver high-level customer service for IT issues across our retail locations. The role involves remote and on-site support, problem isolation, and timely resolutions, with travel to store locations required.

The ideal candidate has a High School Diploma (A+ preferred), strong Microsoft Office skills, basic troubleshooting, and experience in a fast-paced helpdesk or support center environment.