On-Site Regulatory Platform Support Analyst

Ampcus Inc

Richmond (VA)

On-site

USD 52,000 - 70,000

Full time

14 days+

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Job summary

Ampcus Inc. is seeking a Technical Support Analyst to join our Richmond team. This role supports a low-code, regulatory platform used by thousands of organizations, providing frontline assistance to users and ensuring smooth operation.

You will triage issues, guide users on workflows, document resolutions, and collaborate with analysts and developers to improve the system. This position is on-site in Richmond, VA and requires in-person visits.

Qualifications

Experience in technical or help desk support for SaaS or low-code/no-code apps.
Strong communication and customer-service skills.
Experience supporting government, regulatory, or compliance-driven applications is preferred.
Ability to triage and troubleshoot issues and document resolutions.
Familiarity with ticket systems such as ServiceNow or Jira.

Responsibilities

Serve as the primary contact for end users seeking support with a regulatory case-management or licensing app.
Triage, diagnose, and resolve user issues, escalating to tech teams as needed.
Guide users on system functionality, workflows, and data-entry best practices.
Document all requests, incidents, and resolutions in the ticketing system.
Assist with onboarding including access requests and user orientation to features.
Update quick-start guides, FAQs, and knowledge-base articles.