On-Site Quality & Process Improvement Technician

AHEAD; Libertyville (IL); On-site; USD 62,400 - 72,800; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid time off

Paid holidays

Parental leave

Caregiver leave

Job summary

AHEAD on-site role in Libertyville, IL seeks a Quality/Process Improvement Associate to observe operations, identify defects, and drive improvements. The position emphasizes data-driven problem solving in a fast-paced warehouse environment.

Qualifications include 1–3 years in quality or process improvement, ISO 9001 awareness, and ERP/WMS familiarity. On-site work, competitive hourly compensation, and benefits apply.

Qualifications

• High school diploma or GED; 1–3 years in a warehouse, manufacturing, or tech integration role with exposure to quality or process improvement.
• Associate’s degree preferred; experience with ISO 9001 quality mgmt system; familiarity with Lean or continuous improvement.
• Knowledge of ISO 9001 principles and quality documentation practices.
• Experience using ERP or WMS for logging, tracking, and reporting.

Responsibilities

• Perform daily floor observations to identify quality escapes, deviations, and defects.
• Serve as first-responder for quality issues impacting product flow or order completion; work to resolve quickly.
• Document non-conformances, root causes, and corrective actions in the ERP/WMS system.
• Collaborate with supervisors, leads, and technicians to implement process improvements and SOPs.
• Identify training gaps and work with training to develop or update SOPs.
• Gather and review quality metrics to identify improvements and share findings with the quality team.
• Track and trend quality metrics and present findings to the Quality Manager.
• Support internal QMS audits and assist with external quality assessments.
• Participate in continuous improvement initiatives using root cause analysis, 5-Why, PDCA.
• Work with Quality Engineers to support data collection, inspection, and project efforts.
• Other duties as assigned.

Skills

Quality mindset

Data analysis

Documentation

Communication skills

MS Office

Education

High school diploma

Associate's degree preferred

Tools

ERP/WMS software

Job description

AHEAD on-site role in Libertyville, IL seeks a Quality/Process Improvement Associate to observe operations, identify defects, and drive improvements. The position emphasizes data-driven problem solving in a fast-paced warehouse environment.

Qualifications include 1–3 years in quality or process improvement, ISO 9001 awareness, and ERP/WMS familiarity. On-site work, competitive hourly compensation, and benefits apply.