On-Site Pediatric Customer Experience Specialist

Boston Brace International, Inc dba OP Specialty Bracing; Wayland (IA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Retirement Savings Plan

Paid Time Off

Job summary

Boston Brace International, Inc dba OP Specialty Bracing in Wayland, IA is seeking a Customer Service Representative to support patients, clinicians, distributors, and internal teams. You will process orders, answer inquiries, resolve issues, and maintain precise records to ensure a positive customer experience aligned with company goals.

The role emphasizes timely communication, accuracy, and teamwork in a climate-controlled office setting.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and manage competing priorities.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Experience with ERP systems, CRM systems, or order entry is a plus.
• Must be flexible in schedule and duties.

Responsibilities

• Provide excellent customer service through phone, email, and other communication channels.
• Process customer orders accurately and in a timely manner.
• Respond to customer inquiries regarding products, orders, shipments, and account information.
• Document customer concerns, complaints, and product-related issues.
• Maintain accurate customer records and documentation within company systems.
• Coordinate with Manufacturing, Shipping, Quality, and Sales to support customer needs.
• Communicate order status, shipment information, and product availability to customers.
• Process returns, exchanges, and replacement requests according to company policies.
• Support special projects and administrative tasks as assigned.
• Perform other duties as assigned by manager

Skills

Customer service

Communication

Multitasking

Detail-oriented

Teamwork

Problem-solving

Education

High school diploma or equivalent

Tools

ERP systems

CRM systems

Order entry

Job description

Boston Brace International, Inc dba OP Specialty Bracing in Wayland, IA is seeking a Customer Service Representative to support patients, clinicians, distributors, and internal teams. You will process orders, answer inquiries, resolve issues, and maintain precise records to ensure a positive customer experience aligned with company goals.

The role emphasizes timely communication, accuracy, and teamwork in a climate-controlled office setting.