On-Site MSP Escalations Engineer: Lead IT Support
Pacific Office Automation
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Benefits offered by this job
Job summary
Pacific Office Automation in Phoenix, AZ is seeking an MSP Escalations Engineer to join our Tier III help desk. You will resolve complex server, network, and software issues for our clients, interfacing with clients and vendors for timely resolutions and thorough documentation.
Ideal candidates bring 5+ years MSP experience and 7+ years IT experience, with MCSE/MCITP, CCNA/CCNP, and Network+/A+. You will mentor Tier 1–2 staff and participate in training and knowledge sharing while maintaining
Qualifications
- 5+ years MSP experience and 7+ years IT experience.
- Associate’s or Bachelor’s degree.
- MCSE (or MCITP) certification.
- CISP/CCNA/CCNP certifications.
- Network+ or A+ Certifications.
- Experience supporting Windows 7/8 and other MS applications.
Responsibilities
- Work within the enterprise ticketing system.
- Manage personal workflow to ensure efficient operations.
- Conscientious documentation of all activities.
- Troubleshoot advanced software, hardware, and network issues.
- Setup new user and email accounts that did not succeed.
- Troubleshoot printer and software issues on client PCs.
- Troubleshoot networking issues and server down scenarios.
- Document resolution steps for closed tickets and escalations.
- Monitor backups and coordinate with the backup team.
- Provide root-cause analysis as needed.
Skills
Education
Tools
Job description
Pacific Office Automation in Phoenix, AZ is seeking an MSP Escalations Engineer to join our Tier III help desk. You will resolve complex server, network, and software issues for our clients, interfacing with clients and vendors for timely resolutions and thorough documentation.
Ideal candidates bring 5+ years MSP experience and 7+ years IT experience, with MCSE/MCITP, CCNA/CCNP, and Network+/A+. You will mentor Tier 1–2 staff and participate in training and knowledge sharing while maintaining
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