On-Site Medicare Customer Support Specialist

Maximus

Winchester (KY)

On-site

USD 1,705,000 - 2,428,000

Full time

14 days+

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Job summary

Maximus is seeking an on-site Customer Service Associate in Winchester, Kentucky. The role handles basic and routine inquiries via phone, email, chat, and letters, using a computerized system to track information and resolve issues.

You will provide timely, courteous responses based on predefined scripts and adhere to privacy and SOP requirements. The position requires a high school diploma or equivalent with at least 6 months of customer service experience, strong English skills, and the

Qualifications

High School diploma or equivalent with 6 months of customer service experience.
Must be able to speak and read English clearly, professionally and fluently.
Ability to work within established turnaround times.
Regular and predictable attendance required.
On-site work at Winchester, KY; remote not available for this role until after 1 year of employment which is at company discretion.

Responsibilities

Provides customer service for basic and routine inquiries via multiple channels (telephone, emails, web chats, letters).
Uses computerized system for tracking, information gathering, and troubleshooting.
Provide timely responses to inquiries in a courteous and professional manner with pre-scripted responses.
Follow policies and SOPs including timesheets and privacy rules.
Assist callers with filling out online applications and submitting for processing.