On-Site Lead Clinical Robot Associate – Barstow

Diligent Robotics; Barstow (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Diligent Robotics in Barstow, CA is seeking a Lead Clinical Robot Associate to join our on-site team. You will supervise day-to-day operations, ensure safe robot use in real hospital environments, and collaborate with hospital staff and engineers.

You will help design scalable processes, manage schedules, onboard new associates, and handle escalation and coverage. A background in robotics not required; strong customer service and leadership are key.

Qualifications

• High school diploma or GED required.
• Experience supervising a small team with scheduling and training.
• Customer-service oriented with de-escalation skills.
• Excellent written and verbal communication.
• Organized with multi-tasking ability.
• Self-sufficient, capable of quick independent decisions.
• Able to lift up to 40 pounds.
• Willing to work varied shifts, including nights and weekends.

Responsibilities

• Monitoring and safely assisting mobile service robots in a hospital environment.
• Collecting data and troubleshooting, providing detailed feedback to engineers.
• Prioritizing the customer experience to meet or exceed expectations.
• Communicating with hospital staff and, occasionally, the public about robot operation.
• Prepare and publish monthly schedules; onboarding and training for new staff.
• Approve time cards and escalate corrective actions; arrange coverage for callouts.

Skills

Customer service

Supervisory experience

Communication

Organization

Decision making

Physical ability

Flexible schedule

Credentialing readiness

Education

High school diploma or GED

Job description

Diligent Robotics in Barstow, CA is seeking a Lead Clinical Robot Associate to join our on-site team. You will supervise day-to-day operations, ensure safe robot use in real hospital environments, and collaborate with hospital staff and engineers.

You will help design scalable processes, manage schedules, onboard new associates, and handle escalation and coverage. A background in robotics not required; strong customer service and leadership are key.