Lead Clinical Robot Associate - Barstow, CA (on-site)

Diligent Robotics; Barstow (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Diligent Robotics in Barstow, CA is seeking a Lead Clinical Robot Associate to join our on-site team. You will supervise day-to-day operations, ensure safe robot use in real hospital environments, and collaborate with hospital staff and engineers.

You will help design scalable processes, manage schedules, onboard new associates, and handle escalation and coverage. A background in robotics not required; strong customer service and leadership are key.

Qualifications

• High school diploma or GED required.
• Experience supervising a small team with scheduling and training.
• Customer-service oriented with de-escalation skills.
• Excellent written and verbal communication.
• Organized with multi-tasking ability.
• Self-sufficient, capable of quick independent decisions.
• Able to lift up to 40 pounds.
• Willing to work varied shifts, including nights and weekends.

Responsibilities

• Monitoring and safely assisting mobile service robots in a hospital environment.
• Collecting data and troubleshooting, providing detailed feedback to engineers.
• Prioritizing the customer experience to meet or exceed expectations.
• Communicating with hospital staff and, occasionally, the public about robot operation.
• Prepare and publish monthly schedules; onboarding and training for new staff.
• Approve time cards and escalate corrective actions; arrange coverage for callouts.

Skills

Customer service

Supervisory experience

Communication

Organization

Decision making

Physical ability

Flexible schedule

Credentialing readiness

Education

High school diploma or GED

Job description

Lead Clinical Robot Associate - Barstow, CA (on-site)

Barstow, California, United States

Lead Clinical Robot Associate - Barstow, CA (on-site)

We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.

As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.

This is a full-time, Supervisor role at Diligent Robotics and working approx 9am-5pm PT, Monday-Friday.This position is located in Barstow, CA and you must be local and willing to work on-site to be considered.

This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.

Your day-to-day responsibilities will include:

• Monitoring and safely assisting mobile service robots in a hospital environment


• Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers


• Prioritizing the customer experience, ensuring their expectations are always met or exceeded


• Communicating with hospital staff and, occasionally, the public regarding robot operation

Your supervisory responsibilities will include:

• Prepare and publish monthly schedules


• Onboarding and training new Clinical Robot Associates


• Approve time cards


• Escalating corrective action issues


• Find coverage with callouts

A good candidate would be, at minimum:

• A high school graduate or possess a GED


• Supervisory experience: Experience leading a small team including scheduling, training, and support.


• Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs


• An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger


• Organized: you can juggle and make progress on multiple tasks simultaneously


• Self-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances require


• Able to lift up to 40 pounds


• Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time


• Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robots


• Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps

The ideal candidate would be:

• Extraverted: you can strike up a conversation with anyone and everyone loves your presence


• Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote.


• Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takes


• Passionate about healthcare and technology coming together to help people


• Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals


• Passionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As set forth in Diligent Robotics’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.