On-Site IT Support Technician – DoD Secret Clearance

RMC - Resource Management Concepts Inc.; Clearfield (UT); In loco; USD 75.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation assistance

Paid vacation + 11 holidays

Health insurance

401K plan

Pet insurance

Descrizione del lavoro

Resource Management Concepts, Inc. (RMC) is hiring a Computer Support Technician to support our customer at Hill AFB in Ogden, Utah.

This full-time, on-site position at Hill AFB, UT, is contingent upon contract award or position availability. The selected applicant will assist in hardware, software and peripheral support at the Tier 1/2 level, perform OS imaging, printer and device troubleshooting, and coordinate with vendors.

Competenze

• Knowledge of Microsoft Windows Operating Systems.
• PC hardware and mobile devices.
• Installation and maintenance of personal computer hardware.
• Basic IT terminology such as IP addresses.
• Ability to provide customer service in person, via remote control technologies and over the telephone.
• Ability to troubleshoot PC hardware and software and provide repair.
• Troubleshoot local/network printers/root cause analysis.
• Troubleshoot end user network access.
• PC and Peripheral Deployment and Imaging.
• Ability to work independently with occasional supervision.

Mansioni

• Supports the government with end user hardware, software and peripheral device support at Tier 1/2.
• Responds to help desk tickets and provides first-line support remotely or on-site.
• Performs OS imaging and workstation setup, and configures devices.
• Troubleshoots printers, mobile devices, and peripherals; coordinates moves and room setups.
• Coordinates with vendors and IT staff; documents and tracks issues.
• Performs asset lifecycle activities from acquisition to deployment to disposal.
• Supports policy enforcement and desktop standards; mentors less-experienced staff.

Conoscenze

Windows OS

PC hardware

Printer troubleshooting

Imaging/deployment

Customer service

Remote support

Documentation/ticketing

Security+ readiness

Formazione

Security+ (or equivalent) within 3 months

Strumenti

Remote desktop tools

Imaging software

Asset tracking software

Descrizione del lavoro

Resource Management Concepts, Inc. (RMC) is hiring a Computer Support Technician to support our customer at Hill AFB in Ogden, Utah.

This full-time, on-site position at Hill AFB, UT, is contingent upon contract award or position availability. The selected applicant will assist in hardware, software and peripheral support at the Tier 1/2 level, perform OS imaging, printer and device troubleshooting, and coordinate with vendors.