On-Site IT Support Specialist: Branch & Member Tech

First New York Federal Credit Union

Albany (CA)

On-site

USD 55,000 - 70,000

Full time

7 days ago

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Job summary

First New York Federal Credit Union seeks an Information Technology Specialist to provide hands-on technical support for staff, branches, and member-facing technology. You will handle helpdesk tickets, configure workstations, printers, and peripherals, and support ITMs/ATMs, mobile devices, and security systems.

The role emphasizes documentation, adherence to security procedures, and timely escalation of issues, with travel between locations as needed.

Qualifications

High school diploma or equivalent; bachelor’s preferred.
Experience with Windows workstations, Microsoft 365, printers, and endpoint devices.
Strong written and verbal communication; able to document work clearly.
CompTIA A+ certification preferred.
Valid driver's license; travel between locations may be required.

Responsibilities

Respond to helpdesk tickets and document work in the IT support system.
Provide end-user support to executives and staff based on impact and procedures.
Install and configure new PC workstations, printers, and peripherals.
Troubleshoot PC and printer issues; coordinate service or replacement as needed.
Administer and support mobile devices, ITMs/ATMs, and related systems.
Assist with routing, labeling, and cabling as appropriate and document actions.
Coordinate with vendors and escalate issues per security and IT procedures.