On-Site IT Support Specialist — Banking Tech Champion

Socket.dev; Nashville (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

FirstBank in Nashville, TN is seeking an IT Support Associate to provide expert end-user support, resolve incidents, and help maintain the IT environment from our Downtown Nashville headquarters on Broadway.

The role emphasizes remote problem solving, AD administration, and collaboration with IT staff to ensure security, compliance, and smooth onboarding, transfers, and offboarding for all associates.

Qualifications

• Associate degree in IT or equivalent work experience.
• Experience with remote hardware troubleshooting.
• Knowledge of Microsoft Windows, Office 365, and security basics.
• ITIL Foundations or certifications desirable.

Responsibilities

• Provide timely IT support via multiple channels (phone, email, Teams).
• Coordinate hardware/software for new hires, transfers, and terminations.
• Maintain documentation and knowledge base; ensure follow‑through on incidents.

Skills

Remote support

Customer service

Team communication

Education

Associate degree in IT

Equivalent work experience

Tools

Microsoft Windows

Office 365

Active Directory

VPN

Job description

FirstBank in Nashville, TN is seeking an IT Support Associate to provide expert end-user support, resolve incidents, and help maintain the IT environment from our Downtown Nashville headquarters on Broadway.

The role emphasizes remote problem solving, AD administration, and collaboration with IT staff to ensure security, compliance, and smooth onboarding, transfers, and offboarding for all associates.