On-Site IT Support Specialist

Providence; Hood River (OR); On-site; USD 70,000 - 109,000; Full time

Job summary

Providence in Oregon is seeking an IS Support Administrator (On Site) to serve as the primary point of IT support for caregivers, partners, and customers, resolving issues quickly while maintaining excellent customer service. You will diagnose hardware, software, and network problems, guide users through resolutions, and coordinate with ITS teams to ensure final resolution.

Remote tools and face-to-face support are used as needed.

Qualifications

• 3 years' experience in technical support or 5 years in a high-volume, technology-focused call center.
• At least one current certification in a technology-related field.
• Experience using knowledge management tools.

Responsibilities

• Serve as the primary point of support to resolve customers' IT issues and fulfill requests.
• Diagnose issues with hardware, software, and networks and guide users through resolutions.
• Proficient use of remote tools and provide face-to-face support when needed.

Skills

Technical support

IT certification

Knowledge management tools

Education

Associate's Degree in IT or IT related field

Bachelor's Degree in Computer Science/Electrical Engineering/Information Systems

Tools

Knowledge management tools

Job description

Providence in Oregon is seeking an IS Support Administrator (On Site) to serve as the primary point of IT support for caregivers, partners, and customers, resolving issues quickly while maintaining excellent customer service. You will diagnose hardware, software, and network problems, guide users through resolutions, and coordinate with ITS teams to ensure final resolution.

Remote tools and face-to-face support are used as needed.